Hostel Manager: Lead Ops, Guests & Growth Path

Bars Ltd; London Borough of Southwark; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

50% off food and drinks across Beds &|

Discounts on accommodation at Beds & B

Recognition awards and team trips

Free mental health support and counsel

Job summary

Beds & Bars seeks a proactive Hostel Manager to lead daily hostel operations, oversee a diverse team, and ensure exceptional guest experiences across nights and peak periods. The role blends front-of-house leadership, financial oversight, and safety compliance while promoting a lively, welcoming atmosphere for travellers from around the world.

You will manage check-ins, coordinate housekeeping, drive occupancy, and collaborate with marketing for events.

Qualifications

• Strong leadership and people management capabilities.
• Excellent customer service and guest-relations focus.
• Proven experience in hostel/hospitality operations.
• Good budgeting, cost control and revenue-enhancing skills.
• Ability to recruit, train and supervise diverse teams.

Responsibilities

• Oversee day-to-day hostel operations and guest experiences.
• Lead recruitment, training and performance reviews for staff.
• Coordinate front desk, housekeeping and facilities for smooth handovers.
• Manage budgets, expenses and profitability with pricing strategies.
• Ensure health, safety and security compliance across all areas.
• Monitor inventory, supplies and vendor relationships.
• Organize events and activities to foster community.
• Track KPIs and implement improvements to drive occupancy.

Skills

Leadership

Customer service

Operational management

Budgeting

Staff recruitment

Communication

Tools

Property management systems

Job description

Beds & Bars seeks a proactive Hostel Manager to lead daily hostel operations, oversee a diverse team, and ensure exceptional guest experiences across nights and peak periods. The role blends front-of-house leadership, financial oversight, and safety compliance while promoting a lively, welcoming atmosphere for travellers from around the world.

You will manage check-ins, coordinate housekeeping, drive occupancy, and collaborate with marketing for events.