Hostel Operations & Guest Experience Lead

Beds & Bars; Greater London; Sur place; GBP 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

50% off food and drinks across Beds &.

Discounts on accommodation at Beds &.

Recognition awards, team trips, and In

Free mental health support and couns​e

Résumé du poste

Beds & Bars is seeking a proactive Hostel Manager to lead day-to-day hostel operations across our European sites. You will manage a diverse team, drive exceptional guest experiences, and ensure profitable, compliant operations around the clock.

As a natural leader with problem-solving flair, you will coordinate reception, housekeeping, maintenance, and food/beverage support while delivering outstanding service and promoting a welcoming, community-driven atmosphere for travelers worldwide.

Qualifications

• Strong leadership and people management skills.
• Excellent guest service and conflict-resolution abilities.
• Proven experience running hostel operations and coordinating multiple departments.

Responsabilités

• Guest Relations: address inquiries, resolve complaints, fulfill special requests promptly.
• Team Management: recruit, train, schedule, review performance, foster morale.
• Operations Management: oversee check-ins/outs, housekeeping, room assignments, facilities.
• Financial Management: monitor budgets, control costs, optimize profitability.
• Health and Safety Compliance: ensure safety regs, conduct inspections.
• Inventory and Supplies: monitor stock, manage ordering, maintain facilities.
• Events and Activities: organize events, promotions, and community activities.
• Performance Monitoring: track KPIs and drive improvements.

Connaissances

Leadership

Customer service

Operations management

Problem solving

Multitasking

Outils

Property management systems

Description du poste

Beds & Bars is seeking a proactive Hostel Manager to lead day-to-day hostel operations across our European sites. You will manage a diverse team, drive exceptional guest experiences, and ensure profitable, compliant operations around the clock.

As a natural leader with problem-solving flair, you will coordinate reception, housekeeping, maintenance, and food/beverage support while delivering outstanding service and promoting a welcoming, community-driven atmosphere for travelers worldwide.