Hotel Operations Leader — Guest Experience & Growth

Hampton by Hilton Manchester Northern Quarter; Manchester; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Discounted hotel rates

Birthday leave

Enhanced parental leave

Course sponsorship

F&B discount at RBH hotels

Refer a Friend scheme

Flexible working arrangements

WageStream pay-on-demand

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management in Manchester is seeking an Operations Manager to oversee daily hotel operations across Front Office, Housekeeping, F&B and Maintenance, ensuring service standards and guest satisfaction.

You will lead department heads, monitor financial performance, and collaborate with Sales, Marketing and HR to align objectives with profitability. A guest-centric mindset and strong leadership are essential.

Qualifications

• Proven leadership skills with ability to motivate and manage teams.
• Strong hotel operations experience across Front Office, Housekeeping, F&B, and Maintenance.
• Excellent financial acumen with budgeting and cost-control experience.
• Guest-centric mindset with focus on service quality.
• Strong problem-solving and communication abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Oversee daily hotel operations across departments to ensure smooth, efficient service.
• Lead and develop department heads, providing guidance and training.
• Monitor guest feedback and promptly address complaints to maintain satisfaction.
• Review financial performance and key metrics; implement revenue-enhancing strategies.
• Ensure compliance with health, safety and environmental regulations.
• Collaborate with Sales, Marketing and HR to align objectives and maximize revenue.
• Communicate performance and challenges to senior management with regular reports.

Skills

Leadership

Hotel operations

Financial acumen

Guest service

Problem solving

Communication

Multitasking

Job description

RBH Hospitality Management in Manchester is seeking an Operations Manager to oversee daily hotel operations across Front Office, Housekeeping, F&B and Maintenance, ensuring service standards and guest satisfaction.

You will lead department heads, monitor financial performance, and collaborate with Sales, Marketing and HR to align objectives with profitability. A guest-centric mindset and strong leadership are essential.