Hostel Operations Manager - Guest Experience & Team Leadership

Beds and Bars Group; Greater London; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

50% off food & drinks

Discounts on accommodation

Recognition awards

Free mental health support

Job summary

Beds & Bars is seeking an experienced Hostel Manager to oversee day-to-day hostel operations across multiple departments and sites. You will lead a diverse team, ensure exceptional guest experiences, manage budgets and implement pricing to sustain high occupancy, while guaranteeing safety and regulatory compliance.

The role requires flexibility to work evenings, weekends and holidays in a fast-paced hospitality environment, with opportunities for career progression through our Footsteps Program.

Qualifications

• Experience leading hostel or hospitality teams.
• Strong guest service and conflict resolution skills.
• Ability to manage budgets and pricing strategies.
• Willingness to work evenings, weekends and holidays.

Responsibilities

• Guest Relations: address inquiries, resolve complaints, and accommodate requests promptly.
• Team Management: recruit, train and supervise staff; schedule and review performance.
• Operations Management: oversee check-ins/outs, housekeeping, room assignments and facilities.
• Financial Management: monitor budgets and profitability; implement pricing strategies.
• Health and Safety Compliance: ensure regulations, conduct inspections and safety drills.
• Inventory and Supplies: manage stock, ordering and facilities maintenance.
• Events and Activities: organise hostel events and collaborate with marketing.
• Performance Monitoring: track KPIs and drive continuous improvement.

Skills

Leadership

Guest relations

Team management

Operations management

Financial management

Health and safety

Inventory management

Events coordination

KPI monitoring

Problem solving

Communication

Tools

Reservation system

Property Management System (PMS)

Job description

Beds & Bars is seeking an experienced Hostel Manager to oversee day-to-day hostel operations across multiple departments and sites. You will lead a diverse team, ensure exceptional guest experiences, manage budgets and implement pricing to sustain high occupancy, while guaranteeing safety and regulatory compliance.

The role requires flexibility to work evenings, weekends and holidays in a fast-paced hospitality environment, with opportunities for career progression through our Footsteps Program.