Hostel Manager – Lead Guest Experience & Ops

Beds and Bars Group; City of Edinburgh; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

50% off food and drinks

Footsteps Program development and培训

Discounts on accommodation

Recognition awards

Mental health support

Job summary

Beds & Bars Edinburgh hostel is seeking an energetic, people‑focused Hostel Manager to lead the day‑to‑day operation of the Edinburgh hostel. Reporting to the General Manager, you will support reception and accommodation teams, maintain high standards, and create exceptional experiences for every guest.

This is a hands‑on leadership role in a 24/7 operation, where you will be visible on the floor, develop talent, drive performance and ensure the hostel stays welcoming, safe, organised and

Qualifications

• Previous management experience within hospitality, hostels, hotels or a customer-facing environment.
• Proven ability to lead, motivate and develop diverse teams.
• Strong customer service and guest relations skills.
• A hands-on approach with the confidence to make decisions and solve problems.
• Financial awareness, including labour management and cost control.

Responsibilities

• Lead, coach and motivate reception teams to deliver exceptional performance.
• Provide training, support and regular feedback to help team members develop and grow.
• Foster a positive, inclusive and engaging culture where people feel supported.
• Lead by example, setting high standards of professionalism and guest service.
• Resolve guest concerns professionally and effectively, turning challenges into positive outcomes.
• Encourage teams to share local knowledge, promote hostel activities and create memorable experiences.
• Monitor guest feedback and implement improvements where needed.
• Conduct regular hostel walkarounds to ensure exceptional cleanliness, presentation and safety standards.
• Ensure opening, closing and shift procedures are completed consistently.
• Work closely with housekeeping and maintenance teams.
• Support occupancy, revenue and upselling opportunities across the hostel.
• Assist with rota planning, labour management and efficient resource allocation.
• Manage cash handling and reconciliation processes accurately.
• Contribute ideas to improve efficiency, profitability and guest satisfaction.
• Maintain all health, safety and security standards across the hostel.
• Ensure emergency procedures and compliance requirements are consistently followed.
• Support incident management and ensure issues are reported and resolved promptly.
• Build strong working relationships across all departments.
• Lead effective team briefings and shift handovers.
• Work closely with the General Manager, Assistant Managers and wider support teams to achieve operational goals.

Skills

Leadership

Team management

Customer service

People development

Financial awareness

Job description

Beds & Bars Edinburgh hostel is seeking an energetic, people‑focused Hostel Manager to lead the day‑to‑day operation of the Edinburgh hostel. Reporting to the General Manager, you will support reception and accommodation teams, maintain high standards, and create exceptional experiences for every guest.

This is a hands‑on leadership role in a 24/7 operation, where you will be visible on the floor, develop talent, drive performance and ensure the hostel stays welcoming, safe, organised and