Accomodation Manager (Manchester)

Smartrental group; Manchester; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Staff discounts

Perks at Work platform discounts

Job summary

SmartRental Group in Manchester is seeking an experienced Hostel Accommodation Manager to oversee day-to-day operations of hostel services. The role focuses on maintaining high standards of cleanliness, guest satisfaction, and smooth front desk coordination.

You are hands-on, with strong housekeeping leadership and the ability to train and supervise teams, manage reservations and check-ins, and ensure compliance with safety and company policies while delivering an exceptional guest experience.

Qualifications

• Experience as a Housekeeping or Accommodation Manager or similar role.
• Strong housekeeping management experience and front desk oversight.
• Excellent leadership, communication and organisational skills.
• Ability to work independently and as part of a team.
• Willingness to work evenings, weekends and public holidays.

Responsibilities

• Oversee accommodation operations with focus on cleanliness, presentation and guest satisfaction.
• Manage and support housekeeping teams, including training, scheduling and performance.
• Supervise reception staff and ensure efficient front desk operations and reservations.
• Inspect guest rooms and public areas to maintain quality standards.
• Handle guest enquiries and complaints professionally and timely.
• Monitor occupancy and coordinate room availability with reception.
• Ensure compliance with health, safety and company policies.
• Coordinate maintenance needs with contractors and suppliers.
• Maintain procedures and contribute to continuous service improvements.

Skills

Housekeeping management

Front desk management

Leadership

Communication

Organisational skills

Teamwork

Flexible schedule

Hands-on

Job description

Join our SmartRental team!

SmartRental Group, is a young company with great dynamism, dedicated to the operation and management of properties for the tourism and catering sector.

Our vision is to be the European leader in the market, providing diverse solutions and adapted to all accommodation needs.

With more than 10 years of experience, our activity focuses on hotels, apartments, hostels, student residences and luxury residences for the elderly.

Our portfolio has brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca and Lemonade, covering various vertical markets in the Living and Hospitality sector.

We are seeking an experienced and dedicated Hostel Accommodation Manager to oversee the day-to-day operation of our hostel accommodation services.

The successful candidate will have a strong housekeeping background, proven experience managing accommodation standards, and demonstrated ability supervising and supporting reception/front office operations. We are looking for someone who leads by example, is hands-on, hardworking, and committed to delivering an exceptional guest experience.

Key Responsibilities

• Oversee all accommodation operations, ensuring high standards of cleanliness, presentation, and guest satisfaction.

• Manage and support housekeeping teams, including training, scheduling, and performance management.

• Supervise reception staff and ensure efficient front desk operations, reservations, check-ins, and guest services.

• Conduct regular inspections of guest rooms and public areas to maintain quality standards.

• Handle guest enquiries, complaints, and special requests in a professional and timely manner.

• Monitor occupancy levels and coordinate room availability with the reception team.

• Ensure compliance with health, safety, and company policies.

• Coordinate maintenance requirements and liaise with contractors and suppliers as needed.

• Maintain operational procedures and contribute to the continuous improvement of services.

Essential Requirements

• Previous experience as a Housekeeping manager, front desk manager, Accommodation Manager, or similar hospitality management role.

• Strong housekeeping management experience.

• Experience supervising reception and front office operations.

• Excellent leadership, communication, and organisational skills.

• Ability to work independently and as part of a team.

• Hands‑on approach with a strong work ethic.

• Fully flexible and willing to work evenings, weekends, and public holidays as required.

• Ability to thrive in a fast‑paced hospitality environment.

What do we offer?

• Competitive salary.

• Possibility of professional development and growth within an expanding company.

• Discounts on our hotels, restaurants, and events. Additionally, we also offer discounts in multiple sectors through the Perks at Workplatform.