Guest Experience Manager | Front Desk Leader

RBH Hospitality Management Ltd; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Discounted hotel room rates

Birthday leave

Course Sponsorship

30% F&B discount at RBH hotels

Flexible working arrangements

Wagestream

Job summary

RBH Hospitality Management Ltd. is seeking a Guest Service Manager for our Hampton by Hilton Manchester Northern Quarter. You will lead the front desk team, ensuring warm welcomes and smooth operations from check-in to check-out, while maintaining billing accuracy and high guest satisfaction.

Your leadership, communication and problem-solving skills will drive a positive atmosphere and efficient service in a fast-paced hotel environment.

Qualifications

• People-person with front desk or guest services experience and some leadership ability.
• Excellent communication and problem-solving skills for busy periods.
• Organised and detail-oriented, especially with reservations and billing.
• Team-focused and collaborative, creating a positive environment for colleagues and guests.
• Able to make quick, confident decisions in a fast-paced, guest-facing role.

Responsibilities

• Lead the front desk team with a friendly, proactive vibe and make guests feel welcome from entry.
• Keep front desk operations flowing, handling check-ins, check-outs and billing smoothly.
• Be the go-to for front desk agents, offering guidance, training and support.
• Handle guest inquiries and special requests with confidence to ensure great experiences.
• Coordinate with housekeeping and maintenance to manage room availability.
• Oversee reservations, check-ins and billing accuracy to keep accounts error-free.
• Assist with shift planning to keep the front desk prepared for busy periods.
• Maintain a welcoming, polished front desk area for memorable guest experiences.

Skills

Front desk experience

Leadership skills

Exceptional communication

Problem-solver

Organised and detail-oriented

Team-focused

Adaptable

High energy

Job description

RBH Hospitality Management Ltd. is seeking a Guest Service Manager for our Hampton by Hilton Manchester Northern Quarter. You will lead the front desk team, ensuring warm welcomes and smooth operations from check-in to check-out, while maintaining billing accuracy and high guest satisfaction.

Your leadership, communication and problem-solving skills will drive a positive atmosphere and efficient service in a fast-paced hotel environment.