Hostel Manager — Live-In Highland Retreat

Hostelling Scotland; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A non-profit charity in hospitality is looking for a Hostel Manager to oversee operations at Glen Affric Youth Hostel. You will ensure high-quality service and safety for guests, manage a small team, and implement strategic plans to achieve organizational goals. This role offers an adventurous opportunity in a remote and beautiful location, providing live-in accommodation and a competitive salary. Applicants must be self-sufficient with a strong customer service background.

Benefits

Employee Assistance Programme

Pension

Holidays

Uniform provided

Qualifications

• Experience in a customer facing role with team management.
• Strong verbal and written communication skills.
• Understanding of health and safety regulations.
• Experience in financial and budget management.
• Knowledge of data protection protocols.

Responsibilities

• Manage day-to-day hostel operations and guest experiences.
• Ensure high service standards and safety for guests.
• Implement strategic and operational plans to meet goals.
• Respond to guest feedback professionally.

Skills

Customer service experience

Team management

Communication skills

Health and safety knowledge

Financial management

Adaptability

Job description

A non-profit charity in hospitality is looking for a Hostel Manager to oversee operations at Glen Affric Youth Hostel. You will ensure high-quality service and safety for guests, manage a small team, and implement strategic plans to achieve organizational goals. This role offers an adventurous opportunity in a remote and beautiful location, providing live-in accommodation and a competitive salary. Applicants must be self-sufficient with a strong customer service background.