Host

APTL - Hosts; Penrith; On-site; GBP 22,000 - 25,000; Full time

Job summary

A company in the hospitality sector, located in Penrith, seeks a Front of House Host to enhance guest experiences with excellent customer service. Ideal candidates will be outgoing and attentive, ensuring guests feel welcome from arrival to departure. The role includes managing front desk duties, handling guest inquiries, and maintaining hygiene standards in various facilities. Career growth and various discounts are offered to employees, all in the beautiful Lake District setting.

Benefits

Team social events throughout the year

Discounts for team members and families

Career development opportunities

Qualifications

• Previous experience of using property management systems.
• Basic knowledge of Microsoft Office, including Word, Excel, and Outlook.
• Good communication skills and ability to help guests proactively.

Responsibilities

• Complete all daily responsibilities and tasks in a timely manner.
• Provide excellent customer service and ensure positive first impressions for guests.
• Assisting guests with their luggage and checking them in/out of the hotel.

Skills

Comprehensive IT skills

Meticulous attention to detail

Good communication skills

Adept at prioritising and time management

Previous FOH experience

First Aid qualification

Tools

Microsoft Office

Property management systems

Job description

Front of House Host– Another Place, The Lake |Hosts and House Managers

Warm hospitality and contemporary comfort combine with views over Ullswater and the fells. Another Place, The Lake is fortaking it easy with your favourite people,exploring the wilderness, swimming beneath a full moon,paddleboardingacross the lake, eating and drinking well,letting go and having a good time.

Another Place Hotels – a place to take your hospitalitycareer to new heights. With a team that values connection, flexibility, variety, and challenge, we're all about making a meaningful impact on our guest’s holiday. Our three core values - We Care, We Notice, We Change – show what it means to work for a hotel which goes above and beyond for our team and guests. At Another Place, we don't just provide a place for our guests to rest their heads - we create memorable experiences that they'll remember for a lifetime.

An unforgettable holiday experience amidst 18 acres of Lake District National Park, Another Place offers private lake shore and views over Ullswater and the fells. For our guests, how their stay makes them feel is crucial; cared about, looked after, welcome. It’s the heart and soul of our active relaxation concept, made possible by the people on our team.

Our Front of House Host role:

We’re looking for an attentive, outgoing Front of House Host with a can-do attitude to help our guests feel at home - from first impression to final goodbye.You’ll embody the spirit of Another Place with your friendly welcome, effortless charm and seamless efficiency; balancing customer service and computer administration to craft a rewarding career that encompasses the best of both worlds.

You’ll continually expand your skillset, ensuring that each day is filled with adaptability, creativity, and fun, and receive a unique insight into every aspect of working within a busy, award-winning hotel. Guests will be sure to remember you for underpinning the happiness that shaped their holiday, and you’ll thrive within the role as you progress within your hospitality career.

As our Front of House Host you’ll be:

At the Front Desk

• Completing all daily responsibilities and tasks in a timely manner.
• Customer focused at all times.
• Expanding your understanding of the local area and wider hotel operations.
• Providing excellent customer service, ensuring all visitors to The Lake are greeted and have positive first impressions.
• Checking guests into the hotel, ensuring a brand standard tour is given.
• Assisting guests with their luggage (where needed).
• Checking guests out of the hotel, ensuring brand standards are followed.
• Supporting our Food and Beverage department with guest restaurant bookings and adaptions.

Within the Swim Club

• Managing access to the Swim Club.
• Acting as the main point of contact for all visitors to Swim Club and ensuring its facilities are fully explained to all users, including a tour on first visits.
• Familiarising guests with the area and helping where needed, ensuring that Swim Club guidelines are adhered to.
• Informing guests of the treatments & activities list.
• Showing guests through to the treatments snug and issuing them with a tablet for consultation forms.
• Liaising with the therapists on duty to update them on any changes to their appointments throughout the day.
• Completing any Membership renewals as directed by the Senior House Manager.

At the SheepShed

• Presenting a professional appearance and attitude at all times and maintaining an excellent standard of customer service.
• Ensuring the SheepShed is kept clean and tidy and that wetsuits/boots/kit are washed as required.
• Assisting in the preparation & organisation of activities for our guests, both on and off the water.
• Responsible for all kit inspections of Another Place sports equipment and maintaining their appearance to ensure they meet guest expectations.
• Working as part of a team to set up, pack up, and proactively help all guests using the equipment on the lake.

You’ll also be:

• Representing our Another Place – The Lake brand at all times.
• Responding to all enquiries in a timely manner and in a style that adheres to our brand guidelines.
• Responsible for treatments, activities, kids' zone, restaurant, and secondary sales/bookings either in person, by telephone or by email.
• Ensuring bookings are maximised within the parameters of the system, conveyed to the relevant Therapists and Instructors.
• Creating accounts for payments.
• Responsible for keeping the Host Desk, and any other relevant areas, up to standard.
• Carrying out appropriate end of day banking.
• Signing in/out keys and opening/closing Host areas as per training.

The skills you’ll be sharing with us:

• Comprehensive IT skills
• Meticulous attention to detail - you’ll notice when a guest needs help with something (sometimes even before they do!)
• Previous experience of using property management systems
• Basic knowledge of Microsoft Office, Word, Excel and Outlook
• Previous FOH experience
• Previous F&B experience
• First Aid qualification
• Current Enhanced DBS (this may also be obtained upon employment)
• Good communication skills
• Experience of hotel computer systems and administration
• Adept at prioritising and time management

What we can offer in return:

• A relaxed, professional place to work in a beautiful location – right on the shores of Ullswater
• Excellent career prospects in an ever-expanding organisation
• Special rates for you and your friends & family to stay at Another Place and Watergate Bay Hotel
• Team discounts on treatments in Swim Club
• Discounts for you and your friends & family to eat at our restaurants: at Rampsbeck, Living Space, Glasshouseand The Brackenrigg
• Team social events throughout the year
• Team assistance scheme – a dedicated helpline for support & advice on topics from mental health through to managing your finances

Joining our team means being part of a community that values excellence and kindness in everything we do. Our commitment to our team is reflected in our exceptional working environment - one that promotes a work-life balance, professional development, and plenty of opportunities for growth. You’ll also have paddleboarding, hill walking, and an abundance of natural beauty right on your doorstep.

From discounted stays to training and development opportunities, we're all about helping our team achieve their personal and professional goals. Located in 18 acres of Lake District National Park, you'll never be short on inspiration. Working at Another Place isn’t just a job, it’s a transformative career opportunity.

If you would love to join us as our Front of House Host apply now and be part of our journey at The Lake, a wonderful place to work.