Host

The Dorchester; London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious London hotel is seeking a Host to manage reservations and provide exceptional service to guests. The ideal candidate will thrive in a fast-paced environment, possess strong communication and teamwork skills, and have a welcoming personality. Competitive perks include complimentary stays, generous discounts, and professional development opportunities.

Benefits

Complimentary Stays

50% off food and beverages

Enrolment in Aviva Private Pension scheme

Seasonal ticket loan

Employee referral bonus

Immediate well-being support

Qualifications

• Experience in a restaurant or similar environment is preferred.
• Knowledge of reservation systems is a plus.
• Good time management skills are beneficial.

Responsibilities

• Manage reservations and table allocations during the shift.
• Meet and greet guests, ensuring exceptional service.
• Fulfill guest special requests including dietary needs.

Skills

Welcoming personality

Good communication skills

Attention to detail

Teamwork

Basic Organisational skills

Able to stay calm under pressure

Professional appearance

Job description

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Join us
as a Host at The Dorchester, recently recognised as one of ‘The Sunday Times Top 10 Best Places to
Work for’ in 2024 and ‘Hotel of the year – London’ at the 2024 AA Hospitality
Awards. We continually strive to build and nurture a culture where
inclusiveness is part of our DNA, reflected in our values of passion,
personality, respect, working together, and creativity. We believe that a
variety of perspectives enriches our culture and drives our success.

We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a Host at The Dorchester , you will have a unique opportunity to excel in your field. You will learn
from your fellow Legends and our award-winning learning academy to achieve the
highest standards in craft, service, and leadership.

What you’ll do

As a Host, you'll enjoy your work and take
pride in delighting our guests:

• You will be responsible for managing reservations and
  table allocations during your shift which will include meeting and greeting
  guests, seating guests to allocated tables and bidding them farewell on
  departure all to ensure our guests receives nothing but the best.
• You will be responsible for fulfilling our gests
  special requests including dietary requirements, food and drink preferences and
  special occasions.
• You will communicate with other departments and
  extended hotel team in order to ensure the alignment remains.

The items
shared are the essence of a day in the life of a Host, but we’ll make sure you are provided with
specifics on how we care for our hotel.

The
operational hours of work are shift-based and may be subjected to change.

This
is currently set as:

• We are
  open breakfast, lunch and dinner.
• The operational hours of work are
  shift-based.

What you’ll bring

Essential Skills and Experience

• Welcoming personality – You enjoy greeting people and making them feel
  comfortable.
• Good
  communication skills – You can talk and listen to people clearly and politely.
• Attention
  to detail – You can notice small things, like checking if a table is ready or
  if guests need help.
• Teamwork
  – You enjoy working with others and helping your teammates.
• Basic Organisational skills - You can keep track of reservations and guide guests to
  their tables.
• Able to
  stay calm under pressure – You can handle busy times and stay relaxed.
• Professional
  appearance – You look after your personal appearance and wear the provided
  uniform properly.

Preferred Skills

• Experience
  working in a restaurant or similar environment – If you’ve worked in a café,
  hotel, or restaurant before, that’s a plus.
• Knowledge
  of reservation systems – If you’ve used tools or systems for booking tables,
  that’s helpful.
• Good time
  management – You know how to manage your time well to make sure guests are
  seated on time.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with
  breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages
  at selected bars and restaurants within the Dorchester Collection: Enjoy
  Friends & Family stay discounts out hotels, Benefit from discounts at
  various high street and online shops
• Employee Perks: Enrol from day 1 into the Aviva
  Private Pension scheme (we contribute 8% towards your pension); Benefit from
  Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
  care vouchers.
• Training and Development: Advance in your career by
  accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
  We partner with outstanding nationally recognised Apprenticeship providers.
• Social
  Events: Participate in vibrant social events, including a summer party, winter
  ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1000 bonus when you
  recommend a friend.
• Well-being Support: Access immediate well-being
  advice because we care about our employees.

We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email [emailprotected] so that we can discuss how we
can support you through this process.