Hospitality Team Member

YHA England and Wales; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading hospitality organization based in Manchester is seeking a Hospitality Team Member to provide excellent customer service, assist with housekeeping, and support the food and beverage areas. The role demands excellent timekeeping and flexibility in shifts, including weekends. Employees receive free hostel stays, discounts, and additional benefits. Join a friendly team and contribute to creating memorable guest experiences.

Benefits

10 nights free hostel stays per year

Staff discount and cash back portal

Free YHA Membership

Employee Assistance Program access

Qualifications

• Experience of working face to face with customers.
• Excellent timekeeping and flexibility to cover different shifts.
• Ability to manage varying pressures, including peaks in workload demands.

Responsibilities

• Providing great customer service to all our customers, members, and guests.
• Working on reception, offering insights about the hostel and the local area.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment.

Skills

Customer service experience

Teamwork

Time management

Ability to manage workload

Demonstration of HEART values

Job description

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

Responsibilities

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence more sales.

Qualifications

• Experience of working face to face with customers.
• Experience of working in a team - can help others to achieve a common goal.
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines.
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties.Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it.
• Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work.

About YHA

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

Compensation

£12.21 per hour, rising to £12.71 per hour from 1st March 2026 in line with National Living Wage (applies to all, including those under the age of 21).

Working Hours and Shift Flexibility

It is a 20 hour a week role with opportunities for more during busy periods. Shifts range between 6:30am and 10:30pm. All we ask is that you are as flexible as possible, hard working and willing to get stuck in. The more flexible you are, the better. We will teach you everything you need to know and welcome you into our international friendly team. Please be aware this role requires you to work weekends.

Location

Here at YHA Manchester we are looking for a Hospitality Team Member to join our happy, fun team! YHA Manchester is located in the historic Castlefield area of Manchester next to the canal and accommodates people from all over the world, from backpackers stopping by on their travels seeing the world, to school groups, to a lively weekend crowd staying to enjoy various events and of course football!

Benefits

• 10 nights free hostel stays per year for you and up to 3 friends or family.
• Access to YHA's staff discount and cash back portal.
• Free YHA Membership each year.
• Access to support via our Employee Assistance Program.

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

Why Work for YHA?

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.