Hospitality Team Leader – Guest Experience & Growth

Carluccio's - Southampton; Southampton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

50% off total bill for you and up to 5

BRG Spark App discounts

20% off Carluccio’s gifts and deli

Access to Wage Stream pay

Refer a friend bonus

Career development opportunities

Flexible working

Job summary

Carluccio’s Southampton is seeking a Team Leader who can inspire and manage a busy dining room. You will guide staff to deliver outstanding guest experiences, oversee day-to-day operations, and support service quality across shifts.

We value proactive leadership, staff development, and a focus on sales through excellent guest care. Join BRG’s Carluccio’s team in Southampton for a dynamic hospitality career.

Qualifications

• Proven experience leading hospitality teams in a fast-paced setting.
• Strong communication and people development abilities.
• Ability to motivate staff and deliver excellent guest experiences.

Responsibilities

• Lead by example to uphold excellent service standards on every shift.
• Inspire and coach team members, providing guidance and training.
• Oversee daily restaurant operations including opening/closing procedures.
• Address service issues calmly and find quick, effective solutions.
• Support front-of-house and handle guest queries to maintain a welcoming area.
• Drive sales through smart team management and upselling opportunities.

Skills

Team leadership

Guest service

Staff development

Upselling

Tools

POS system

Job description

Carluccio’s Southampton is seeking a Team Leader who can inspire and manage a busy dining room. You will guide staff to deliver outstanding guest experiences, oversee day-to-day operations, and support service quality across shifts.

We value proactive leadership, staff development, and a focus on sales through excellent guest care. Join BRG’s Carluccio’s team in Southampton for a dynamic hospitality career.