Team Leader

Carluccio's - Southampton; Southampton; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

50% off total bill for you and up to 5

BRG Spark App discounts

20% off Carluccio’s gifts and deli

Access to Wage Stream pay

Refer a friend bonus

Career development opportunities

Flexible working

Job summary

Carluccio’s Southampton is seeking a Team Leader who can inspire and manage a busy dining room. You will guide staff to deliver outstanding guest experiences, oversee day-to-day operations, and support service quality across shifts.

We value proactive leadership, staff development, and a focus on sales through excellent guest care. Join BRG’s Carluccio’s team in Southampton for a dynamic hospitality career.

Qualifications

• Proven experience leading hospitality teams in a fast-paced setting.
• Strong communication and people development abilities.
• Ability to motivate staff and deliver excellent guest experiences.

Responsibilities

• Lead by example to uphold excellent service standards on every shift.
• Inspire and coach team members, providing guidance and training.
• Oversee daily restaurant operations including opening/closing procedures.
• Address service issues calmly and find quick, effective solutions.
• Support front-of-house and handle guest queries to maintain a welcoming area.
• Drive sales through smart team management and upselling opportunities.

Skills

Team leadership

Guest service

Staff development

Upselling

Tools

POS system

Job description

Lead with Passion as a Team Leader at Carluccio’s!

About Us: At Carluccio’s, we are more than just a restaurant—we’re a community dedicated to sharing the joy of authentic Italian cuisine. Our commitment to exceptional service and high-quality food starts with our people. We’re looking for a dynamic and inspiring Team Leader to join us and guide our team to success.

The Role:

As a Team Leader at Carluccio’s, you’ll be at the heart of our operations, ensuring that every shift runs smoothly and that our guests receive the best possible experience. Your leadership will be crucial in maintaining our high standards and motivating your team. Here’s what you’ll be doing:

• Lead by Example: Set the standard for excellent service and ensure your team is delivering outstanding guest experiences every day.
• Motivate and Develop: Inspire and support your team, providing guidance, training, and development opportunities to help them grow.
• Manage Daily Operations: Oversee the day-to-day running of the restaurant, including opening and closing procedures, staff management, and ensuring a seamless service.
• Problem Solve: Address any issues that arise during service with a calm and solution-oriented approach, ensuring the guest experience is never compromised.
• Support the Front of House: Step in where needed, whether it’s assisting with service, handling customer queries, or ensuring the dining area is always welcoming and well-maintained.
• Drive Sales: Help boost sales through effective team management, upselling, and ensuring that every guest leaves happy and eager to return.

What’s in it for You?

We’re not just offering a job; we’re offering a career full of excitement and growth:

• Feast on 50% Offyour total bill for you and 5 friends across all our brands - because great food should be shared!
• Unlock Exclusive Discountson thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites:Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream, offering access to advanced pay.
• Refer Friends and Earnwith our bonus scheme.
• Skyrocket Your Career:Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible working opportunities that suit your lifestyle.

This is your chance to take the lead and make a real impact at Carluccio’s. If you’re a natural leader with a passion for hospitality and a commitment to delivering excellence, we want you to join our team as a Team Leader. Step into a role where you can inspire others, grow your career, and be part of something special!

Boparan Restaurant Group (BRG) is agrowing hospitality groupcommitted to our goal ofstriving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

At BRG, we live by our core values:

• Honest - Acting with integrity in everything we do.
• Hardworking - Giving our best, every day.
• Hungry - Always striving for growth and excellence.
• Heart - Caring deeply about our people, our guests, and our communities.

Carluccio’s in Southampton offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.

Compensation: To be discussed