FOH Team Member

Carluccio's Limited; Southampton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

50% off bill

BRG Spark discounts

20% off retail (gift shop)

Job summary

Carluccio's in Southampton is seeking a Front of House Team Member to be the face of our restaurant, delivering warm Italian hospitality and excellent guest service. You’ll greet guests, take orders, and help create memorable dining experiences while working closely with the kitchen and front-of-house team.

Responsibilities include managing reservations, processing payments, and ensuring the dining area remains clean and welcoming.

Responsibilities

• Greet and seat guests, manage reservations, ensure comfortable seating.
• Deliver exceptional service by taking orders, making recommendations and presenting dishes with Italian hospitality.
• Create memorable experiences by engaging with guests, whether regulars or first-time visitors.
• Work as a team with kitchen staff and fellow team members to maintain smooth service.
• Handle payments efficiently and accurately for a seamless guest experience.
• Maintain a clean, inviting dining area to support a welcoming environment.

Job description

Join the Heart of Hospitality as a Front of House Team Member at Carluccio’s!

About Us:

At Carluccio’s, we don’t just serve food—we create memorable experiences with our authentic Italian cuisine and welcoming atmosphere. Our success is built on the passion and dedication of our team, and we’re looking for a vibrant Front of House Team Member to bring our dining experience to life.

The Role:

As a Front of House Team Member at Carluccio’s, you’ll be the face of our restaurant, providing exceptional service to every guest who walks through our doors. Here’s what your day-to-day will look like:

• Greet and Seat: Welcome guests with a warm smile, manage reservations, and ensure every guest is comfortably seated and ready to enjoy their meal.
• Deliver Exceptional Service: Take orders, make recommendations, and ensure that every dish is served with a touch of Italian hospitality.
• Create Memorable Experiences: Engage with guests to make their visit special, whether they’re regulars or first-time visitors.
• Work as a Team: Collaborate with kitchen staff and fellow team members to ensure smooth service and a great guest experience.
• Handle Payments: Process payments efficiently and accurately, ensuring a seamless end to every guest's meal.
• Maintain Ambiance: Ensure the dining area is clean, tidy, and set up for success, creating a welcoming environment for all.

What’s in it for You?

We’re not just offering a job; we’re offering a career full of excitement and growth:

• Feast on 50% Offyour total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discountson thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites:Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream, offering access to advanced pay.
• Refer Friends and Earnwith our bonus scheme.
• Skyrocket Your Career:Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible working opportunities that suit your lifestyle.

This is your opportunity to shine in a role that’s as dynamic as you are. If you’re passionate about hospitality, have a flair for customer service, and want to be part of a team that values your contributions, join us at Carluccio’s as Front of House Team Member. Become part of our family and help us create unforgettable dining experiences every day!

Boparan Restaurant Group (BRG) is agrowing hospitality groupcommitted to our goal ofstriving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

At BRG, we live by our core values:
Honest – Acting with integrity in everything we do.
Hardworking – Giving our best, every day.
Hungry – Always striving for growth and excellence.
Heart – Caring deeply about our people, our guests, and our communities.

Carluccio's in Southampton offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.