Team Leader

Carluccio's - Manchester Piccadilly; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

50% Off for you and 5 friends acrossBR

Exclusive BRG Spark App discounts

20% off Carluccio’s gift shop

Access to Wage Stream pay

Refer Friends bonus

Career development opportunities

Flexible working

Job summary

Carluccio’s in Manchester Piccadilly is seeking a dynamic Team Leader to guide the shift operations, uphold high service standards, and keep guests delighted with every visit.

You will lead a team, motivate colleagues, and manage daily restaurant operations to ensure smooth service and customer satisfaction. Excellent leadership and hospitality focus are essential for success in this role.

Qualifications

• Experience leading a restaurant team with focus on service excellence.
• Ability to motivate and develop staff through coaching.
• Strong interpersonal skills for guest queries and team communication.

Responsibilities

• Lead by Example: Set the standard for excellent service and ensure your team delivers outstanding guest experiences daily.
• Motivate and Develop: Inspire and support your team, providing guidance, training, and development opportunities.
• Manage Daily Operations: Oversee day-to-day running of the restaurant, including opening/closing procedures, staff management, and ensuring seamless service.
• Problem Solve: Address issues during service with a calm, solution-oriented approach to protect the guest experience.
• Support the Front of House: Assist with service, handle customer queries, ensure the dining area is welcoming and well-maintained.
• Drive Sales: Boost sales through effective team management, upselling, and ensuring guests leave happy and eager to return.

Skills

Lead by Example

Motivate and Develop

Manage Daily Operations

Problem Solve

Support the Front of House

Drive Sales

Job description

Lead with Passion as a Team Leader at Carluccio’s!

About Us:

At Carluccio’s, we are more than just a restaurant—we’re a community dedicated to sharing the joy of authentic Italian cuisine. Our commitment to exceptional service and high-quality food starts with our people. We’re looking for a dynamic and inspiring Team Leader to join us and guide our team to success.

The Role:

As a Team Leader at Carluccio’s, you’ll be at the heart of our operations, ensuring that every shift runs smoothly and that our guests receive the best possible experience. Your leadership will be crucial in maintaining our high standards and motivating your team. Here’s what you’ll be doing:

• Lead by Example: Set the standard for excellent service and ensure your team is delivering outstanding guest experiences every day.
• Motivate and Develop: Inspire and support your team, providing guidance, training, and development opportunities to help them grow.
• Manage Daily Operations: Oversee the day-to-day running of the restaurant, including opening and closing procedures, staff management, and ensuring a seamless service.
• Problem Solve: Address any issues that arise during service with a calm and solution-oriented approach, ensuring the guest experience is never compromised.
• Support the Front of House: Step in where needed, whether it’s assisting with service, handling customer queries, or ensuring the dining area is always welcoming and well-maintained.
• Drive Sales: Help boost sales through effective team management, upselling, and ensuring that every guest leaves happy and eager to return.

What’s in it for You?

• Feast on 50% Offyour total bill for you and 5 friends across all our brands—because great food should be shared!
• Unlock Exclusive Discountson thousands of online and high-street retailers, plus restaurants, through our BRG Spark App.
• Stock Up on Favourites:Enjoy 20% off at Carluccio’s retail gift shop & deli.
• Get Paid When You Need Itwith Wage Stream, offering access to advanced pay.
• Refer Friends and Earnwith our bonus scheme.
• Skyrocket Your Career:Excellent opportunities for career development across our diverse brand portfolio.
• Work Your Way:Enjoy flexible working opportunities that suit your lifestyle.

This is your chance to take the lead and make a real impact at Carluccio’s. If you’re a natural leader with a passion for hospitality and a commitment to delivering excellence, we want you to join our team as a Team Leader. Step into a role where you can inspire others, grow your career, and be part of something special!

Boparan Restaurant Group (BRG)is agrowing hospitality groupcommitted to our goal ofstriving to become the Best Restaurant Groupin everything we do. We’reobsessedwith building credibility, going above and beyond, and delivering amemorable guest experienceand an amazing working environment.

At BRG, we live by our core values:

• Honest – Acting with integrity in everything we do.
• Hardworking – Giving our best, every day.
• Hungry – Always striving for growth and excellence.
• Heart – Caring deeply about our people, our guests, and our communities.

Carluccio's in Manchester Piccadilly offers a relaxed, authentic Italian dining experience with a menu featuring classic dishes made from fresh, quality ingredients.