Hospitality Team Leader & Duty Manager

Greene King; Royal Wootton Bassett; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known pub and restaurant brand in Royal Wootton Bassett is seeking a Team Leader to oversee shift operations and maintain high customer service standards. This role requires at least three years of experience in hospitality or retail, as well as strong leadership and problem-solving skills. You will support the team, ensure a safe environment, and act as a duty manager when necessary. Full flexibility on hours is required, with weekends being non-negotiable.

Benefits

Competitive salary

Pension contribution

Employee discounts

Career development opportunities

Employee assistance program

Referral bonus

Wagestream access

Qualifications

• At least 3 years of experience in hospitality or retail.
• Ability to lead and motivate a team.
• Experience in handling customer service issues.

Responsibilities

• Lead the team and ensure smooth shift operations.
• Maintain high standards for customer service.
• Act as duty manager, overseeing daily operations.

Skills

Team leadership

Customer service

Problem-solving

Attention to detail

Adaptability

Positive attitude

Job description

A well-known pub and restaurant brand in Royal Wootton Bassett is seeking a Team Leader to oversee shift operations and maintain high customer service standards. This role requires at least three years of experience in hospitality or retail, as well as strong leadership and problem-solving skills. You will support the team, ensure a safe environment, and act as a duty manager when necessary. Full flexibility on hours is required, with weekends being non-negotiable.