Hospitality Supervisor

Thomas Franks Ltd; Esher; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading contract catering company in Esher is seeking an experienced Hospitality Supervisor. You will oversee hospitality operations ensuring food standards and hygiene policies are met, while providing excellent customer service. Ideal candidates will have prior experience in a fast-paced catering environment, strong communication skills, and a passion for food. The role offers a competitive salary and comprehensive benefits package.

Benefits

Wider wallet scheme

Free meals on duty

Volunteers leave

Enhanced maternity and paternity leave

Cycle to work scheme

Recommend a friend bonus

Training and development opportunities

Apprenticeship programme

Team and company social events

Employee assistance programme

Workplace pension

Career progression opportunities

Qualifications

• Experience in a fast-paced catering environment as a hospitality assistant or supervisor.
• Ability to demonstrate reasonable understanding of verbal and written English.

Responsibilities

• Oversee the hospitality operation.
• Ensure adherence to food standards and hygiene policies.
• Support serving customers and managing stocks.
• Demonstrate barista skills.

Skills

Excellent customer service skills

Hospitality experience

Organised with attention to detail

Team player

Job description

Hospitality Supervisor

Esher

Contract: Full Time , Permanent

Salary: £15,69

Hours : 40h per week

A co‑educational independent day school for children aged 2 to 18. Situated just outside Esher, Surrey. Catering for just about 1400 students and teachers. We offer a core feeding of Breakfast, Lunch, tuck shop and match teas. There will be a lot of hospitality offering at this location. This is a term time only contract working 41.2 weeks a year. This school operates from Monday to Friday, with occasional Saturdays, and offers the additional benefit of free on‑site parking.

We are looking for a hospitality supervisor to join our team at one of our prestigious locations in Esher.

You will ideally have previous experience of working within a fast‑paced catering environment as a hospitality assistant or supervisor.

You will enjoy what you do, working with a great team, for a company fanatical about food serving wonderful customers.

Key responsibilities

• To oversee the hospitality operation
• Ensuring company food standards are adhered to and wastage controlled.
• Ensuring all Food Hygiene and Health & Safety policies and allergen control procedures are followed.
• To support the team with serving customers, replenishing stocks, making hot drinks, clearing down (Barista skills essential).

You will have the following skills

• Excellent customer service skills
• Hospitality experience required
• An all‑round team player
• Organised with attention to detail

Knowledge / competencies

• Ability to demonstrate reasonable / good understanding and use of verbal English.
• Ability to demonstrate reasonable / good standard of written English and reading skills.
• Similar experience of customer and / or food preparation environment is preferred

Benefits

• Wider wallet scheme (discounts at major retailers, restaurants, gyms etc).
• Free meals on duty
• Volunteers leave - up to one day per year.
• Enhanced maternity, paternity and adoptive leave.
• Cycle to work scheme.
• Recommend a friend bonus.
• Unrivalled individual training and development.
• Well established apprenticeship programme.
• Team & company social events.
• Employee assistance programme.
• Workplace pension.
• Excellent career progression within a leading independent contract caterer.

About us

Thomas Franks is a founder led, fresh food catering business with a focus on excellence and service delivered with individuality, passion and style. We are unique in every approach and our clients, and our people are paramount to our daily success.

Disclaimer

All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.

An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure based on conviction or other information revealed. However, for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind‑over must be declared.

Diversity and Inclusion at Thomas Franks

We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under‑represented, because we believe greater diversity leads to exceptional results and provides a better working life.