Hospitality Operations Manager - Events & Café Lead

Compass Group; Manchester; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading hospitality provider is seeking an Operations Manager to support catering and hospitality operations at IWM North in Manchester. This role involves overseeing the café and event operations, ensuring high service standards, and managing staff and budgets. The ideal candidate should have previous experience in hospitality management, excellent leadership skills, and a strong focus on customer experience. This full-time position offers a competitive salary and numerous company perks.

Benefits

Collaborative and inclusive culture

20 days annual leave

Free staff meals

Access to company perks & benefits

Training and development opportunities

On-site F&B discounts

Qualifications

• Experience as an Assistant Manager, Operations Manager, or Deputy General Manager within hospitality.
• Proven ability to support busy environments with high footfall.
• Strong financial understanding including budget management.
• Excellent leadership skills and team management.
• Confident communication abilities and stakeholder engagement.
• Passion for food and service excellence.
• Ability to thrive in fast-paced environments.

Responsibilities

• Support the General Manager in leading catering and hospitality operations.
• Ensure high service standards through active leadership.
• Build strong relationships with venue stakeholders.
• Oversee budgets, stock controls, and staffing levels.
• Ensure compliance with Health & Safety and Food Safety regulations.
• Motivate and train teams across the venue.

Skills

Leadership

Financial awareness

Communication

Stakeholder engagement

Adaptability

Team motivation

Operational delivery

Job description

A leading hospitality provider is seeking an Operations Manager to support catering and hospitality operations at IWM North in Manchester. This role involves overseeing the café and event operations, ensuring high service standards, and managing staff and budgets. The ideal candidate should have previous experience in hospitality management, excellent leadership skills, and a strong focus on customer experience. This full-time position offers a competitive salary and numerous company perks.