Hospitality Manager

Retirement Villages Group; West Byfleet; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retirement community organization is seeking a Hospitality Manager to oversee food and beverage operations at their new West Byfleet location. This role involves leading a passionate team, ensuring compliance with industry standards, managing recruitment, and delivering excellent service to residents and the public. Candidates should have extensive hospitality experience and strong leadership skills in a community-focused environment.

Qualifications

• 3+ years of hospitality experience, with at least 1 year in a leadership role.
• Experience managing teams, rotas, budgets, and hospitality service delivery.
• Knowledge of food hygiene and alcohol licensing standards.

Responsibilities

• Lead all food, beverage, and guest services across the village.
• Manage team recruitment, training, rotas, performance, and development.
• Oversee mobilisation activities for new village openings.
• Plan and deliver events in partnership with community and sales teams.
• Ensure compliance with food hygiene, health & safety and licensing requirements.
• Build strong resident and customer relationships.

Skills

Hospitality experience

Leadership

Team management

Communication skills

Organizational skills

Problem-solving skills

Education

Level 3 Supervisor Certificate or Personal Licence

Job description

Are you passionate about delivering exceptional hospitality and creating vibrant community spaces? Join us as a Hospitality Manager and play a key role in leading the food, beverage, and guest services at our new West Byfleet based retirement village.

As a Hospitality Manager, you will oversee the full food and beverage operation within the village - from restaurant service to events - ensuring it is welcoming, commercially successful, and tailored to the needs of our residents, as well as serving the wider public.

You’ll lead a passionate team, uphold the highest service standards, and work collaboratively across departments to bring our vision to life; a world where everyone has the opportunity to age well.

A unique and exciting aspect of this role is its involvement in mobilisation of this brand-new village - where you’ll take the lead in launching new hospitality operations. From planning layouts and recruiting teams, to working with suppliers and co-ordinating launch events, you’ll ensure our new village opens smoothly and successfully.

Key Responsibilities

• Lead all food, beverage and guest services across the village
• Manage team recruitment, training, rotas, performance and development
• Oversee mobilisation activities for new village openings
• Plan and deliver events in partnership with community and sales teams
• Ensure compliance with food hygiene, health & safety and licensing requirements
• Support commercial performance: revenue, budgets, suppliers and stock control
• Build strong resident and customer relationships; respond to feedback with professionalism
• Drive continuous improvement in service delivery and team operations

The Ideal Candidate

• 3+ years of hospitality experience, with at least 1 year in a leadership role
• A passion for creating welcoming, inclusive environments
• Experience managing teams, rotas, budgets and hospitality service delivery
• Knowledge of industry standards including food hygiene and alcohol licensing
• Strong organisational, communication and problem-solving skills
• Ability to work collaboratively with diverse stakeholders
• Ideally, a Level 3 Supervisor Certificate and/or a Personal Licence (or willingness to obtain one)

At RVG, we put people and community first. You’ll join a supportive team in a values-led organisation that believes in:

• Age Well: Creating vibrant communities for healthy ageing.
• Community: Building belonging through shared experiences.
• Keep Improving: Always learning, always growing.
• Invest Wisely: Making smart decisions for long-term impact.
• Planet Positive: Acting sustainably and responsibly.
• One Team: Succeeding together.