Hospitality Front Desk Specialist - Elevate Guest Service

Aimbridge; England; Remote; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Hotel discounts

Staff discounts

Training & leadership development

Stream savings

EAP access

Incentives

Free staff parking

Job summary

Aimbridge Hospitality is seeking a Front Office team member to be the first and last point of contact for guests, ensuring a smooth check-in/out process and maintaining high service standards.

You will support the Front Office Manager with guest feedback, maximise room occupancy, and promote hotel services while complying with all safety regulations. This is a guest-focused, team-driven role within a global hospitality brand.

Qualifications

• Communication skills: interact with guests, colleagues and stakeholders daily.
• Organisational skills: manage guest reservations, check-in/out, flow of operations at front desk.
• Attention to detail: ensure accurate bookings and guest information.
• Technical skills: basic computer skills, MS Office; Opera/Fidelio experience a plus.

Responsibilities

• Be the first and last point of contact for guests to ensure a smooth check-in/check-out process.
• Keep Front Office Manager informed of guest feedback and operational issues.
• Upsell hotel services and facilities to maximise occupancy and revenue.
• Ensure compliance with hotel security, fire regulations and health and safety legislation.

Job description

Aimbridge Hospitality is seeking a Front Office team member to be the first and last point of contact for guests, ensuring a smooth check-in/out process and maintaining high service standards.

You will support the Front Office Manager with guest feedback, maximise room occupancy, and promote hotel services while complying with all safety regulations. This is a guest-focused, team-driven role within a global hospitality brand.