Front Office Lead - Elevate Guest Experience

Aimbridge; Wythenshawe; On-site; GBP 27,000 - 36,000; Full time

Benefits offered by this job

Industry-leading training

Staff discounts portfolio wide

Employee assistance programme

Uncapped incentives

Job summary

Aimbridge Hospitality is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest service during every stay. You will oversee reservations, guest interactions, and overall Front Office operations while collaborating with the head of department on staff training and policy enforcement.

Key duties include managing check-in/out, handling guest feedback, and maintaining a welcoming, organized front desk environment that aligns with our brand standards.

Qualifications

• Must be 18+ and able to pass Basic Disclosure Check.
• Strong leadership and ability to motivate guest services team.
• Excellent customer service skills with guest-focused approach.
• Good knowledge of hotel policies and procedures; familiarity with hotel software.

Responsibilities

• Oversee Front Office Team to ensure excellent guest service.
• Manage front desk operations, guest complaints, and reservations.
• Maintain clean and well-maintained guest areas and rooms.
• Support training of staff and enforce hotel policies and procedures.
• Build positive relationships with guests to ensure a memorable stay.

Skills

Leadership

Customer service','weight":8}],

Tools

Hotel PMS systems

Job description

Aimbridge Hospitality is seeking a Front Office Supervisor to lead the front desk team and ensure exceptional guest service during every stay. You will oversee reservations, guest interactions, and overall Front Office operations while collaborating with the head of department on staff training and policy enforcement.

Key duties include managing check-in/out, handling guest feedback, and maintaining a welcoming, organized front desk environment that aligns with our brand standards.