Guest Experience Front Desk Lead - Flexible Hours

Aimbridge; Twickenham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Staff discounts

Flexible working

Staff meals on duty

Paid breaks

Free staff parking

Training opportunities

Job summary

Aimbridge Hospitality is seeking a Front Office Receptionist to be the first and last point of contact for guests, ensuring smooth check-in/out and promoting hotel services.

You will support other departments, uphold security and safety standards, and aim to maximise occupancy and guest satisfaction. Strong communication and organisational skills are essential; basic IT skills and familiarity with Opera or Fidelio are a plus.

Qualifications

• You will interact with guests, colleagues and stakeholders daily with excellent verbal and written communication.
• Manage guest reservations and check-in/out, ensuring smooth operations at the front desk.
• Be detail-oriented to maintain accurate guest information and bookings.
• Basic computer skills and familiarity with hotel management software such as Opera or Fidelio are a plus.

Responsibilities

• Be the first and last point of contact for guests at the Front Office.
• Promote hotel services and facilities and upsell where appropriate.
• Ensure compliance with security, fire regulations and health and safety legislation.
• Support colleagues across departments to ensure a first-class guest experience.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality is seeking a Front Office Receptionist to be the first and last point of contact for guests, ensuring smooth check-in/out and promoting hotel services.

You will support other departments, uphold security and safety standards, and aim to maximise occupancy and guest satisfaction. Strong communication and organisational skills are essential; basic IT skills and familiarity with Opera or Fidelio are a plus.