Guest Experience Front Desk Associate

Interstate Europe Hotels & Resorts; Livingston; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Industry leading training and career发展

Staff discounts across portfolio

Stream pay as you earn and savings

Employee assistance programme 24/7

Uncapped incentives

Free staff parking

Job summary

Aimbridge Hospitality, a leading hospitality brand, is seeking a Front Office team member to ensure smooth check-in/out and guest service excellence. You will work under the Front Office Manager to deliver a seamless experience and promote hotel services while maintaining safety and security standards.

Responsibilities include managing reservations, upselling services, and supporting colleagues across departments to ensure a first-class guest experience in line with brand standards.

Qualifications

• Excellent communication skills, both verbal and written.
• Strong organisational skills for managing reservations and front desk flow.
• Attention to detail to ensure bookings are accurate and customers satisfied.
• Basic computer skills plus experience with hotel PMS systems like Opera or Fidelio is a plus.

Responsibilities

• Be the first and last point of contact for guests at the front desk.
• Ensure feedback from guests is communicated to the Front Office Manager.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality, a leading hospitality brand, is seeking a Front Office team member to ensure smooth check-in/out and guest service excellence. You will work under the Front Office Manager to deliver a seamless experience and promote hotel services while maintaining safety and security standards.

Responsibilities include managing reservations, upselling services, and supporting colleagues across departments to ensure a first-class guest experience in line with brand standards.