Front Office Leader: Elevate Guest Experience

Aimbridge; Perth; Presencial; GBP 23.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Industry leading training

Staff discounts up to 50% on food &amp

Spa discounts

Stream pay program

Employee assistance programme

Flexible working

Minimum 30 days holiday

Staff meals on duty

Career and lifestyle breaks

Free staff parking

Complimentary stay after probation

Descripción de la vacante

Aimbridge Hospitality EMEA is hiring a Front Office Supervisor to lead the Front Office Team and ensure guests receive exceptional service throughout their stay. You will manage the desk, reservations, and guest communications, resolving issues and maintaining high standards of cleanliness and service across the hotel.

You will train staff, enforce policies, and build strong guest relationships, contributing to a first-class experience aligned with Aimbridge brand standards.

Formación

• Leadership skills to effectively manage and motivate the guest services team.
• Excellent customer service skills to handle guest concerns and ensure satisfaction.
• Strong organisational skills to manage reservations, check-ins/outs and keep areas tidy.
• Understanding of hotel policies, procedures and common computer systems in use.

Responsabilidades

• Oversee the Front Office Team and ensure guests receive excellent service during their stay.
• Manage the front desk, reservations and guest communications.
• Handle guest complaints and resolve issues promptly and professionally.
• Train staff and enforce guest service policies and procedures.
• Maintain positive relationships with guests and ensure smooth operation of the front desk.

Conocimientos

Leadership

Customer service

Organisational skills

Hotel policies & systems

Descripción del empleo

Aimbridge Hospitality EMEA is hiring a Front Office Supervisor to lead the Front Office Team and ensure guests receive exceptional service throughout their stay. You will manage the desk, reservations, and guest communications, resolving issues and maintaining high standards of cleanliness and service across the hotel.

You will train staff, enforce policies, and build strong guest relationships, contributing to a first-class experience aligned with Aimbridge brand standards.