Front Desk Guest Experience Specialist

Interstate Europe Hotels & Resorts; Belfast City District; Sur place; GBP 18 000 - 24 000; Plein temps

Avantages offerts par ce poste

Training and leadership development

Staff hotel discounts

Stream pay and savings

Employee assistance programme

Uncapped incentives

Résumé du poste

Aimbridge Hospitality is seeking a Front Office team member to be the first and last point of contact for guests, ensuring a smooth check-in and check-out process and maintaining high service standards.

You will support the Front Office Manager with guest feedback, occupancy optimisation and upselling hotel services while ensuring compliance with security, fire safety and health regulations. The role includes collaborating across departments to deliver a first-class guest experience.

Qualifications

• Excellent verbal and written communication with guests and staff.
• Strong organizational skills to manage reservations and front desk operations.
• Attention to detail to avoid booking errors and guest dissatisfaction.
• Basic computer skills and familiarity with hotel management software (Opera/Fidelio).

Responsabilités

• Be the first and last point of contact for our guests, ensuring a smooth check in/out process.
• Keep the Front Office Manager informed of guest feedback and departmental updates.
• Maximise room occupancy and upsell hotel services and facilities.
• Ensure compliance with hotel security, fire regulations and health and safety legislation.
• Support colleagues across all areas to ensure a first-class guest experience.

Connaissances

Communication skills

Organizational skills

Attention to detail

Technical skills

Outils

Opera

Fidelio

Description du poste

Aimbridge Hospitality is seeking a Front Office team member to be the first and last point of contact for guests, ensuring a smooth check-in and check-out process and maintaining high service standards.

You will support the Front Office Manager with guest feedback, occupancy optimisation and upselling hotel services while ensuring compliance with security, fire safety and health regulations. The role includes collaborating across departments to deliver a first-class guest experience.