Front Desk Guest Experience Specialist

Aimbridge; Livingston; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Leadership training

Staff discounts

Stream benefits

Employee assistance programme

Uncapped incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality UK is seeking a Front Office team member to be the first and last point of contact for guests, ensuring a smooth check-in and check-out process and maximising occupancy.

You will use upselling techniques, support across departments, and maintain compliance with health and safety, security and hotel standards. Strong communication and organisational skills are essential.

Qualifications

• Clear communication with guests, colleagues and stakeholders.
• Strong organisational skills for reservations and front desk flow.
• Attention to detail to prevent booking errors and maximise revenue.
• Basic computer skills including MS Office; familiarity with hotel software preferred.

Responsibilities

• Manage guest reservations and check-in/check-out processes.
• Upsell hotel services and facilities to guests.
• Coordinate with other departments and relay guest feedback.
• Ensure compliance with health & safety, security and brand standards.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Opera/Fidelio knowledge

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality UK is seeking a Front Office team member to be the first and last point of contact for guests, ensuring a smooth check-in and check-out process and maximising occupancy.

You will use upselling techniques, support across departments, and maintain compliance with health and safety, security and hotel standards. Strong communication and organisational skills are essential.