Guest Experience Front Desk Specialist

Aimbridge; Shrewsbury; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Industry training

Staff discounts

Stream pay

Employee assistance program

Uncapped incentives

Staff meals on duty

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office team member to support guest check-in and check-out, with some night porter duties. You will help maximise occupancy, promote hotel services, and ensure safety and compliance across the front desk.

Excellent communication and organisational skills are essential, with a willingness to work flexible shifts, including nights, to deliver a first-class guest experience in line with brand standards.

Qualifications

• Excellent verbal and written communication with guests and colleagues.
• Strong organisation to manage check-ins/outs and room turnover.
• Attention to detail to ensure accurate guest information and bookings.
• Basic computer skills and familiarity with hotel management software.

Responsibilities

• Greet and assist guests at check-in and check-out, ensuring smooth operations.
• Coordinate with departments to maximise occupancy and promote services.
• Assist with night porter duties during overnight shifts and set up meetings as required.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Opera/Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Front Office team member to support guest check-in and check-out, with some night porter duties. You will help maximise occupancy, promote hotel services, and ensure safety and compliance across the front desk.

Excellent communication and organisational skills are essential, with a willingness to work flexible shifts, including nights, to deliver a first-class guest experience in line with brand standards.