Front Desk – Guest Experience Specialist

Aimbridge; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Industry leading training

Hotel discounts portfolio wide

Stream pay and savings

Employee assistance programme

Uncapped incentives

Staff meals on duty

Job summary

Aimbridge Hospitality EMEA is seeking a Front Office team member to deliver an exceptional guest experience, handle check-in and check-out, and maximise occupancy while upselling hotel services.

You will work in a fast-paced hotel environment, ensuring guest feedback is acted upon and that safety, security and health and safety standards are followed across the property. Strong communication is essential.

Qualifications

• Excellent communication skills, verbal and written.
• Strong organisational skills and ability to manage guest reservations.
• Attention to detail to ensure accurate bookings and guest satisfaction.
• Basic computer skills; familiarity with hotel management software is a plus.

Responsibilities

• Serve as the first and last point of contact for guests at the front desk.
• Manage check-in/check-out, maximise room occupancy and promote hotel services.

Skills

Communication

Organisational skills

Attention to detail

Technical skills

Tools

Opera

Fidelio

Job description

Aimbridge Hospitality EMEA is seeking a Front Office team member to deliver an exceptional guest experience, handle check-in and check-out, and maximise occupancy while upselling hotel services.

You will work in a fast-paced hotel environment, ensuring guest feedback is acted upon and that safety, security and health and safety standards are followed across the property. Strong communication is essential.