Hospitality Food Host

ISS; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading facility management company in London seeks a Hospitality Food Host to provide exceptional service and create positive experiences for guests. You will engage with customers, set up food experiences, and ensure a clean service area. Ideal candidates are outgoing, possess strong customer service skills, and can work both independently and as a team. This role offers a structured working pattern of Monday to Friday and a permanent contract.

Qualifications

• Fantastic customer service skills required.
• Ability to engage with everyone professionally.
• Experience in food service is an advantage.

Responsibilities

• Create a positive experience for guests and colleagues.
• Engage with guests' queries about the site and operations.
• Receive, process, prepare, and deliver food and drink orders.

Skills

Customer service skills

Social and welcoming personality

Team player

Independent worker

Experience with relevant systems

Tools

MS Office

Job description

Hospitality Food Host

Location: London, E14 5HP

Hours of work: 40

Working Pattern: Monday - Friday

Contract Type: Permanent

Hourly Rate: £15.24

Are you outgoing and friendly? Can you confidently build rapport with customers and colleagues?

As a Hospitality Food Host with ISS UK, you will be an ambassador for both ISS and our clients. The role of a Host is a key responsibility, and this is why we seek and develop unique individuals to lead the way, enabling you to be at the forefront of creating an exceptional experience for all who visit the workplace.

Being an experienced Host is all about exhibiting your knowledge and skills by delivering live experiences and demonstrations in front of our customers.

You will engage with our customers through conversation as you set up and prepare live food and drink experiences around the campus for them to enjoy. Your role will see you be part mixologist, barista, pop-up server, room host, and so much more! You are as passionate about the service and experiences that you deliver as you are about awesome food and drink.

The Role

• Create a positive experience for guests and colleagues and provide amazing customer service at all times
• Be an exceptional spokesperson and engage with your guests' queries about the site and operations
• Build your knowledge of your environment and promote the various destinations, food services, and activities
• Take opportunities to foster relationships and build rapport with guests and colleagues
• Ensure the food and drink offer is the first choice for our customers when they are seeking refreshment and fuel
• Receive, process, prepare, and deliver food and drink orders and experiences
• Keep the service and back-of-house areas in a clean, organised, and safe condition

About You

• You have fantastic customer service skills and you’re ready to take it to the next level
• You have a social and welcoming personality and can engage with everyone professionally
• You’re a team player but can confidently work independently
• You consider others and have the drive to help wherever you can
• Have experience working with relevant systems (e.g., MS Office)

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.