Hospitality Duty Manager: Lead Shifts & Guest Experience

Prezzo Ltd; City Of London; On-site; GBP 28,000 - 35,000; Full time

Job summary

A popular Italian restaurant in the City Of London is seeking a Duty Manager to lead service and support the management team. Responsibilities include opening and closing the restaurant, managing staff during busy service, and delivering exceptional guest experiences. Ideal candidates should have prior hospitality experience and strong communication skills. The role offers competitive pay and a range of employee benefits, including free meals and staff discounts.

Benefits

Competitive pay

Flexible shifts

Free meals on shift

50% staff discount

Birthday day off

Wellbeing support

Qualifications

• Experience in a hospitality team role (e.g. server, bartender, supervisor).
• Confidence to lead a team during busy service.
• Strong communication and people skills.
• Basic understanding of compliance, cashing up, and health & safety.
• Flexible, reliable, and eager to grow into leadership.
• Passion for food and hospitality.

Responsibilities

• Act as key and take responsibility for opening and closing the restaurant.
• Lead service during shifts when the GM/Assistant Manager is not present.
• Deliver Hospitality Magic by setting the tone for service on the floor.
• Support smooth handover between shifts and maintain communication with managers.
• Assist with cashing up, compliance paperwork, and stock checks.
• Step into a leadership role during busy periods, motivating and guiding the team.
• Respond to guest feedback with professionalism and positivity.
• Champion HEART values and act as a role model to newer team members.

Skills

Experience in a hospitality team role

Strong communication and people skills

Confidence to lead a team

Basic understanding of compliance

Job description

A popular Italian restaurant in the City Of London is seeking a Duty Manager to lead service and support the management team. Responsibilities include opening and closing the restaurant, managing staff during busy service, and delivering exceptional guest experiences. Ideal candidates should have prior hospitality experience and strong communication skills. The role offers competitive pay and a range of employee benefits, including free meals and staff discounts.