Hospitality AGM: Lead Service, Ops & Guest Experience

Soho House; Manchester; On-site; GBP 35,000 - 50,000; Full time

Job summary

A premier hospitality establishment in Manchester seeks an Assistant General Manager to oversee operations, ensuring service excellence and operational efficiency. The role requires strong leadership skills, a background in hospitality management, and a commitment to enhancing guest satisfaction. Responsibilities include team management, developing operational goals, and implementing innovative processes to drive sales and retention. Candidates should possess strong interpersonal skills, attention to detail, and require 3-5 years of relevant experience.

Benefits

Weekly Pay

Team meal during shifts

Soho Friends Membership

50% discount on Food & Drink

Team Room Rates

Health Cash Plan

Dental Plan

Birthday Day Off

Discount on Cowshed products

Free Counselling Sessions

Continuous training opportunities

Qualifications

• Up to 3-5 years’ experience in a busy hospitality venue within a Senior Management capacity.
• Innovator and influencer with previous experience managing F&B operations.
• Excellent interpersonal skills and ability to build relationships (internal and external).

Responsibilities

• Oversee service standards and operational efficiency.
• Collaborate with General Manager to develop operational goals.
• Drive an inclusive environment aligning with Soho House values.

Skills

Interpersonal skills

Attention to detail

Customer service

Organised and reliable

Fluency in English

Education

3-5 years’ experience in hospitality management

Personal license holder

Knowledge of local authority requirements

Tools

Opera

Micros

Adaco

Job description

A premier hospitality establishment in Manchester seeks an Assistant General Manager to oversee operations, ensuring service excellence and operational efficiency. The role requires strong leadership skills, a background in hospitality management, and a commitment to enhancing guest satisfaction. Responsibilities include team management, developing operational goals, and implementing innovative processes to drive sales and retention. Candidates should possess strong interpersonal skills, attention to detail, and require 3-5 years of relevant experience.