Hospice at Home Service Administrator

DenialHost; Gateshead; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in Gateshead is seeking an Administrative Support role within the Hospice at Home team. The ideal candidate will coordinate services and provide vital administrative support, ensuring seamless operations of patient care at home. Candidates should possess NVQ level 3 in Business Administration and relevant experience. Strong communication skills and proficiency in MS Office are essential. This position offers an opportunity to make a significant impact in end-of-life care in a community setting.

Qualifications

• Good standards of general education, minimum of 4 GCSEs including Maths and English.
• Educated to NVQ level 3 (Business Administration or equivalent).
• Knowledge of Data Protection and Caldicott Principles.

Responsibilities

• Support the Nurse Coordinator in planning home visits for the team.
• Respond to external and internal telephone enquiries.
• Maintain the diary of the Nurse Coordinator.
• Prepare agendas and distribute documents for meetings.
• Contribute to preparation and development of multiple reports.

Skills

Communication skills

Organizational skills

Data handling

Prioritization

Education

NVQ level 3 in Business Administration

Minimum of 4 GCSEs including Maths and English

Tools

Word

Excel

Access

Outlook

PowerPoint

Job description

Job Summary

The post holder will be responsible for directly supporting the Hospice at Home team in Gateshead with the administration and co-ordination of services and schedules. They will provide vital administrative support to the team which provides domiciliary care to patients at the end of life who wish to be cared for at home. The post holder will also work alongside the End of Life care facilitator to support with the administration required for Palliative and End of Life care education across the trust.

Main duties of the job

• Support and assist the Nurse Coordinator to successfully deliver all activities relating to the day to day business of the team. This will include the planning of home visits for a team of Band 3 support workers.
• Responsible for the development and delivery of high quality administration processes to aid the delivery of safe and effective clinical services in a community setting.
• Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
• Prioritise telephone calls regarding patient information and potential interventions, taking all necessary action for the call to be handled as quickly and efficiently as possible.
• Respond and manage any e-mail queries and requests for meetings on behalf of the team.
• Maintain the diary of the Nurse Coordinator and any other designated team member; scheduling appointments and resolving conflicting diary appointments.
• Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
• Dealing with and collating data; contribute to the preparation and development of multiple reports of varying content.
• Preparation of presentations, letters and other documents to a very high standard.
• Support End of Life care facilitator with education administration.

Job responsibilities

• Support and assist the Nurse Coordinator to successfully deliver all activities relating to the day to day business of the team. This will include the planning of home visits for a team of Band 3 support workers.
• Responsible for the development and delivery of high quality administration processes to aid the delivery of safe and effective clinical services in a community setting.
• Respond to external and internal telephone enquiries and take appropriate action as a result of the enquiry.
• Prioritise telephone calls regarding patient information and potential interventions, taking all necessary action for the call to be handled as quickly and efficiently as possible.
• Exercise excellent communication skills with a wide range of stakeholders.
• Respond and manage any e-mail queries and requests for meetings on behalf of the team.
• Maintain the diary of the Nurse Coordinator and any other designated team member; scheduling appointments and resolving conflicting diary appointments.
• Preparing agendas, collating papers and distributing documents to meeting attendees as directed by the Nurse Coordinator.
• Daily use of Emis Community module.
• Dealing with and collating data.
• Contribute to preparation and development of multiple reports of varying content, including the development of the suite of documents required to embed robust processes and any business cases to support the team.
• Preparation of presentations, letters and other documents to a very high standard.
• Work with limited supervision using own initiative.
• Be aware of the priorities and needs of the team and assist in achieving all deadlines.
• Maintain a courteous, helpful attitude and respect confidentiality.
• Undertaking data analysis and interpretation as required.
• Monitoring progress and checking against agreed targets.
• Managing electronic and hard copy filing and bring-forward systems.

Person Specification

Essential

• Qualifications: Good standards of general education (minimum of 4 GCSEs including Maths and English Language grade 4 or equivalent). Educated to NVQ level 3 (at least in Business Administration or equivalent knowledge/experience).
• Knowledge: Knowledge of Word, Excel, Access, Outlook and PowerPoint; knowledge of Data Protection and Caldicott Principles.
• Experience: Experience of supporting managers or teams of staff; experience of working with computer systems/programs (Databases, PowerPoint, Word documents).
• Skills: Ability to communicate accurately verbally and in writing with a wide range of people; ability to prioritise workload.

Desirable

• Previous NHS experience; knowledge of Healthcare IT System; experience of working with Community-based healthcare services; experience of working in palliative care.

Other information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to the Disclosure and Barring Service may be required. Applications from job seekers who require skilled worker sponsorship will be considered. For details visit the UK Visas and Immigration website.

Employer: Gateshead Health NHS Foundation Trust
Address: Elmwood, Queen Elizabeth Hospital, Gateshead NHS Foundation Trust, Sherrif Hill, Gateshead, NE9 6SX