Homestay Coordinator

EF Education First Gruppe; Bournemouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading international education company in Bournemouth is seeking a Homestay Coordinator to connect with local families and support international students. This role involves building relationships with host families, managing accommodation records, and ensuring student welfare. The ideal candidate should be customer service oriented, organized, and sensitive to the needs of diverse individuals. Join us to make a difference through education.

Benefits

Work in a truly international environment

Career enhancement opportunities

Encouragement for innovation and ownership

Qualifications

• Flexible, hands-on approach to work hours is essential.
• Clear enhanced DBS check and references are required.
• Legally able to work in the UK.

Responsibilities

• Proactively contact prospective host families to build relationships.
• Prepare information for homestay providers.
• Work with providers to find suitable accommodation for students.
• Maintain homestay accommodation records.
• Respond quickly to host-student mismatch situations.
• Visit host homes for safety evaluations.

Skills

Customer service orientation

Excellent communication

Organized and thorough

Ability to remain calm under pressure

Sensitivity to international students' needs

Tools

Microsoft Office

CRM systems

Job description

EF Bournemouth International Language Campus is seeking a Homestay Coordinator to help grow and support our homestay community.

In this role, you’ll be connecting with local families, often by phone, to encourage them to join our network, while also placing international students in welcoming homes. The focus is on creating safe, supportive, and culturally enriching experiences that benefit both students and host families.

Full-time

Monday – Friday

ASAP Start

If you are passionate about customer service, cultural exchange, and working with international students, we encourage you to apply.

At EF Education First, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.

Responsibilities

• Proactively contact prospective host families by phone to introduce EF, build relationships, and encourage them to join our homestay network
• Preparing written information to be given to prospective and current homestay providers
• Working with our homestay providers to find suitable accommodation for our language students while they study with us in the UK
• Processing & maintaining homestay accommodation records using the EF’s own accommodation database
• Providing pre-departure accommodation information to providers about arriving students
• Attend local events or organize info sessions at community centres to present the benefits of hosting international students
• Visit potential host homes, check living standards, assess cultural compatibility, and complete safety evaluations
• Respond quickly to host-student mismatch situations and help arrange emergency placements when needed
• Reporting to Homestay Manager to ensure there are sufficient homestay beds to accommodate our peak season and to make sure student details are provided accurately each week for arriving and departing students
• Support students and providers with move and transfer requests when necessary
• Strive to improve the quality of our homestay provision

Requirements

• Given the on call nature of the position, a flexible, hands-on approach to nature & hours of work undertaken isessential
• Familiar with Microsoft Office and CRMs (desirable)
• Highly motivated, energetic, positive
• Customer service orientated, friendly & approachable manner
• Able to remain calm under pressure & to diffuse potentially difficult situations
• Sensitive to needs of international students living away from home
• Excellent communicator with students, colleagues, and external clients
• Attention to detail, organised & thorough
• All offers are subject to a clear enhanced DBS checkand two references
• Legally able to work in the UK at commencement of employment

Why you will love working with EF

• Work in a truly international environment
• Ambition is nurtured and fast-tracked career enhancement opportunities are provided
• Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition

EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.

EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1

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