Homeownership Officer — Lease & Service Charge Specialist

Sanctuary Group; Greater London; Hybrid; GBP 37,000 - 40,000; Full time

Job summary

A not-for-profit housing association in East London seeks a Homeownership Officer. This role involves managing homeownership estates, handling service charge budgets, and addressing customer queries. Ideal candidates will have strong knowledge of homeownership properties and legislation, alongside a customer-focused approach. Benefits include 25-30 days annual leave, a robust pension scheme, and various wellbeing supports. This position requires a full valid driving licence for travel.

Benefits

25 days annual leave

Pension scheme

Life Assurance

Cycle to Work scheme

Employee networks for support

Qualifications

• Experience managing homeownership properties and understanding service charge accounts is essential.
• Strong problem-solving abilities and a focus on customer solutions are crucial.
• A full valid driving licence is required to travel for the role.

Responsibilities

• Manage homeownership estates and line manage scheme managers where appropriate.
• Handle customer queries, disputes, and service charge budgets.
• Conduct estate inspections ensuring health and safety compliance.

Skills

Knowledge of homeownership properties

Understanding of leases and legislation

Customer focus

Understanding service charge accounts

Full valid driving licence

Job description

A not-for-profit housing association in East London seeks a Homeownership Officer. This role involves managing homeownership estates, handling service charge budgets, and addressing customer queries. Ideal candidates will have strong knowledge of homeownership properties and legislation, alongside a customer-focused approach. Benefits include 25-30 days annual leave, a robust pension scheme, and various wellbeing supports. This position requires a full valid driving licence for travel.