Home Specialist - Full Time

Neptune (Europe) Ltd; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

A home furnishings company is seeking a personable Home Specialist (Retail Sales Assistant) to join their showroom team in York. The role involves providing exceptional service, guiding customers in creating dream homes, and managing customer queries effectively. Ideal candidates will have retail experience, a keen eye for interiors, and a welcoming attitude. This full-time position includes 40 hours of work over 5 days, offering a chance to contribute to a dedicated team and enhance customer experiences.

Qualifications

• Experience in retail sales or customer service is essential.
• Ability to engage and listen to customers' needs.
• A keen eye for interior design will be helpful.

Responsibilities

• Greet customers warmly and provide refreshments.
• Listen to customer needs and offer product knowledge.
• Handle sales, orders, and queries accurately.

Skills

Exceptional customer service

Interpersonal skills

Attention to detail

Organizational skills

Job description

Job Description

At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.

We're looking for a warm and personable Home Specialist (Retail Sales Assistant) to join our superb team within our stunning Showroom in York on a permanent, full time basis working 40 hours over 5 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a keen eye for interiors, and brings energy and organisation to everything you do.

What you'll be doing

You’ll be the first smile our customers meet - whether in person, on the phone, or via email. You’ll guide them through your journey with us, offering thoughtful advice, tailored suggestions, and a calm helping hand from the first conversation through to aftercare.

Day to day, you’ll:

• Greet customers with a warm, natural welcome - offering refreshments, samples and your undivided attention.
• Listen carefully to customer needs and share your product knowledge to help them find just the right thing.
• Handle sales, orders and queries with accuracy and a keen eye for detail.

Keep in touch with customers to update them on orders, offer support, and resolve queries with care.