Home Ownership Officer

Essential Employment; Lewisham; On-site; GBP 125,000 - 150,000; Full time

Job summary

A temporary employment agency is seeking a Home Ownership Officer in Lewisham. In this full-time role, you will consult with leaseholders, issue notices, respond to inquiries, and manage complex cases. You will ensure compliance with housing legislation and maintain accurate records. Strong communication and customer service skills are essential, as is the ability to collaborate with various stakeholders. This role requires a proactive approach and the ability to attend court hearings if necessary.

Qualifications

• Proven experience in a similar role within housing or local government.
• Ability to maintain records accurately and comprehensively.
• Strong customer service skills for dealing with leaseholders.

Responsibilities

• Consult with leaseholders and assist with applications for dispensation.
• Issue Section 20 Notices and keep records of contracts.
• Respond to leaseholder enquiries via multiple communication methods.
• Investigate complex cases and collaborate with various stakeholders.
• Attend court hearings and ensure legal documentation is accurate.

Skills

Excellent communication skills

Knowledge of housing legislation

Ability to handle complex cases

Job description

Home Ownership Officer needed in Lewisham, £21.45ph PAYE – Reference: RQ1535292

• Consult with leaseholders (statutory and non-statutory consultation) and assist with applications for dispensation.
• Issue Section 20 Notices and keep robust records of each contract.
• Deal with leaseholder enquiries via email, telephone, and face to face.
• Issue bills using Word templates and Excel mail merge.
• Build good working relationships with the local Tenant and Residents’ Associations and attend out of hours meetings when required.
• Respond to correspondence and complaints and provide drafts for member’s enquiries.
• Identify and record details of vulnerable residents, signpost residents for support as required.
• Ensure safeguarding concerns are acted on immediately and in compliance with the safeguarding procedure.
• Investigate complex cases, work collaboratively with other departments, partners and stakeholders to ensure multi agency responses to complex cases. Carry out home / estate visits / inspections in a lone working capacity as required.
• Take legal action as necessary. Ensure all legal paperwork is completed to a high standard. Attend court hearings (including tribunal & mediation), representing the organisation positively at all times.
• Keep up to date with all relevant legislation and good practice issues relating to the role.
• Engage in generic team duties such as manning the wider team inbox.
• Assist Collection and arrears team section
• Assist RTB and service charge team section

This is a full time role on a Temporary basis.