Home Move Advisor

Utility Warehouse; City of Westminster; Remote; GBP 27,000; Full time

Job summary

A utility services provider is seeking a Home Move Advisor to manage customer calls related to service transfers and account closures. This role requires excellent sales and communication skills, with targets to meet call handling and sales conversion rates. The position offers a salary of £26,800 per year plus commission, along with extensive benefits including holiday allowance and professional development opportunities.

Benefits

33 days holiday

Discount on services

Matched contribution pension scheme

Employee Assistance Programme

Free virtual GP service

Ongoing learning and development

Qualifications

• Excellent relationship-building skills.
• Ability to meet sales and call handling targets.
• Motivated to improve self and skills.

Responsibilities

• Manage inbound calls from customers regarding services.
• Meet call handling KPIs and sales targets.
• Attend training and team sessions.

Skills

Sales skills

Active listening

Relationship building

Resilience

Persuasiveness

Job description

Overview

Home Move Advisor — Utility Warehouse

Location: London

Salary: £26,800 per year

Type: Permanent

Hours: Full-time

Posted: 19 hours ago

Company Description

Location: Remote

Hours: 40 hours per week, between the hours of 8.15am and 5.45pm Monday to Saturday.

Salary: £26,800 plus monthly bonus

Hi! We\'re UW. We\'re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We\'re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. Got your attention? Read on…

We put people first. It\'s all about you. You\'ll need to be a people person, with great sales skills. Active listening and understanding the customers\' needs are key in this role so that an appropriate product can be offered to the customer. You\'ll need to be resilient and persuasive, have a \'can do\' attitude, and be motivated to improve yourself. You should be able to meet targets and possess excellent relationship-building skills.

Your team and the people you will work with

This team manages inbound calls from:

• Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
• Landlords looking to close UW account in their name due to new tenants / sold property
• New Occupiers (tenants & owners) who move into a UW supplied property
• Estate Agents making us aware of new tenants in a UW supplied property

What to expect through the day as an Advisor

• Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence
• Hitting sales targets such as new customer or retention conversion %
• Going through your outstanding tasks and call backs
• Attend training and upskilling sessions
• Team huddles

So why pick UW?

We\'ve got big ambitions, so there\'s going to be plenty of challenges. There are also a lot of benefits:

• £26,800 plus commission
• 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
• A full induction and equipment provided with all costs covered by UW
• Discount on our services
• A matched contribution pension scheme and life assurance up to 4x your salary
• Employee Assistance Programme including free counselling and legal advice
• Free virtual GP service plus discounts on healthcare and medical cash plans
• Enhanced family-friendly policies, designed to help you and your family thrive.
• Lots of opportunities to have fun with your team throughout the year, virtually and in person.
• You can also join our Belonging groups and help UW shape an even more inclusive future.
• Ongoing learning, development and training to ensure you thrive in your role

Additional Information

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don\'t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Apply here! You\'ve got this far… Hit apply - we can\'t wait to hear from you!