Home Claims Advisor

Hastings Insurance Services Limited; Bexhill-on-Sea; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading insurance provider in the UK is seeking a Home Claims Handler to manage home claims effectively. The ideal candidate will have customer service experience, excellent communication skills, and a strong ability to navigate online systems. The role offers a starting salary of £25,500, along with generous benefits including a bonus scheme and 25 days holiday.

Benefits

Up to 5% annual discretionary Bonus

Modern office environment

Career progression support

25 days holiday

Qualifications

• Ability to communicate and work remotely using online tools.
• Excellent written and verbal communication skills.
• Understanding of the value and impact of claims work.

Responsibilities

• Manage a portfolio of claims with varying complexity.
• Ensure claims are adequately reserved and managed.
• Collaborate with the Claims Team Leader to maintain best practices.

Skills

Customer service experience

Strong system skills

Excellent communication skills

Ability to support vulnerable customers

Tools

MS Teams

Fintech

Job description

Overview

Are you looking for a new opportunity to develop a career in the world of Insurance Claims? We have an opening for a Home Claims Handler! Working Hours/ Shift Patterns: You will work 37.5 hours per week on a rotational shift pattern including 2 in 4 weekends. Reporting to our Home Claims Leader, the Home Claims Advisor will manage home claims within their authority limit. This role involves delivering effective claims support through desktop settlements or liaising with suppliers, while always being available to the customer.

Responsibilities

• Manage a portfolio of claims with varying complexity to achieve optimal outcomes in line with Hastings 4Cs.
• Ensure claims are adequately reserved, loss coded and managed effectively for accurate pricing and reserving.
• Maintain and navigate various system platforms (e.g., Fintech, GW, Respond).
• Achieve outcomes that position Hastings as a market-leading home claims handling function, as directed by the leadership team.
• Collaborate with the Claims Team Leader to maintain best practice documents on technical applications for buildings, contents, recoveries, and subsidence.
• Handle and resolve complaints, including FOS referrals, and provide feedback to relevant parties as best practice.
• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings.
• Refer a friend scheme - earn £500 for every friend you refer

Qualifications

• Customer service experience.
• Ability to communicate and work remotely using online tools (e.g., MS Teams, systems).
• Strong system skills, with the ability to navigate and update multiple platforms simultaneously.
• Excellent written and verbal communication skills, with the ability to build strong relationships with internal colleagues, external suppliers, and customers.
• Understanding of the value and impact of our work for customers, the team, and the wider business.
• Ability to identify and support vulnerable customers appropriately.
• Salary: The starting salary is £25,500

Benefits

• Up to 5% annual discretionary Bonus
• A fantastic open plan modern office
• We promote a relaxed, friendly & diverse working environment
• Career progression and professional qualifications support
• Onsite amenities: 'Harrys' restaurant, Costa coffee
• Tech provided: brand-new Microsoft Surface laptop
• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

As a Disability Confident employer, Hastings Direct is committed to inclusive recruitment and providing fair access to support and adjustments. For more information on the Disability Confident Scheme (DCS), please visit the inclusive business page on our careers site. If you require reasonable adjustments during the recruitment process, the recruitment team will provide support to ensure a fair and accessible experience for all. Hastings Group is an equal opportunities employer and welcomes applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. A thorough referencing process, including credit and criminal record checks, is conducted.