HNW / Private Clients Claims Technician

Exchange Street Executive Search; Remote; GBP 40,000 - 60,000; Full time

Job summary

A executive search firm is looking for a claims handler specializing in high net worth claims in England. This remote role involves managing claims from start to finish and serving as a key contact for brokers and policyholders, ensuring high service quality. Applicants should possess or be willing to obtain Cert CII or Cert CILA, and exhibit a calm demeanor in client interactions. The team values technical expertise and a non-competitive culture encouraging personal development.

Qualifications

• Experience handling claims cradle to grave.
• Ability to communicate effectively with clients and brokers.
• Background in high net worth or private client policies.

Responsibilities

• Handle claims from notification to settlement.
• Act as a key contact for brokers, insurers, and policyholders.
• Support field adjusters to ensure smooth operations.

Skills

Background in domestic property claims

Calm and credible communication

Education

Cert CII or Cert CILA

Job description

You’ll already know your way around household claims.

And if you’ve worked with high net worth or private client policies before, you’ll know they come with a different kind of expectation — faster service, more complex risks, and often a broker in the middle chasing answers.

That’s where you come in.

This is a remote role supporting a specialist HNW team. You’ll handle claims cradle to grave and act as a key point of contact for brokers, insurers, and policyholders. You’ll also support field adjusters, making sure everything runs smoothly from notification through to settlement.

If you’ve got Cert CII or Cert CILA, great. If not, they’ll support you to get qualified. What’s more important is your background in domestic property claims and your ability to stay calm, credible and clear when speaking to clients who expect a high level of service.

The team has a strong reputation for technical quality and a culture of development — the kind where people back you to improve and know their stuff without making it a competition.

Interestedapplicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims (phone number removed) / (url removed) Job Ref : CD253. For all other vacancies, take a look at our website - (url removed)