Hire Operations Coordinator Varied Admin & Customer Service

Confidential; Basingstoke; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Full product and systems training

Supportive team environment

Development and progression potential

Job summary

Confidential is seeking a Hire Operations Coordinator in Basingstoke to support the day-to-day hire function. You will handle customer enquiries, prepare quotations, and manage orders from enquiry to equipment return.

The role combines customer service, administration and operations in a fast-paced environment, with training provided and opportunities for progression within the business.

Qualifications

• Strong communication and customer service skills.
• Excellent organisational and administrative abilities.
• High levels of accuracy and attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workloads and manage multiple tasks.

Responsibilities

• Handle customer enquiries via phone and email.
• Produce quotations, order confirmations and invoices.
• Coordinate hire orders and dispatch equipment in a timely manner.
• Manage stock levels and equipment availability.
• Inspect, clean and process returned equipment.
• Maintain accurate records and system updates.
• Support the wider team to ensure excellent customer service standards.

Skills

Customer service

Organisational skills

Attention to detail

Tools

Microsoft Office

Job description

Confidential is seeking a Hire Operations Coordinator in Basingstoke to support the day-to-day hire function. You will handle customer enquiries, prepare quotations, and manage orders from enquiry to equipment return.

The role combines customer service, administration and operations in a fast-paced environment, with training provided and opportunities for progression within the business.