Hire Operations Coordinator (On-Call)

Global Recruitment Services Ltd; Hopton; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Company car/car allowance

Job summary

Global Recruitment Services Ltd seeks a Hire Co-ordinator to oversee end-to-end hire contract fulfilment from our Stafford base. The role covers processing orders, coordinating deliveries and lifts, and maintaining customer satisfaction through proactive issue resolution.

Applicants should have strong administration experience, familiarity with CRM and hire-management systems, and a customer-focused approach.

Qualifications

• Experience in a fast-paced admin role and handling customer inquiries.
• Strong organisational skills with attention to detail.
• Ability to manage multiple systems (CRM, finance, asset management) and meet deadlines.

Responsibilities

• Process hire orders and enquiries, including 24/7 on-call rota for emergencies.
• Manage hire deliveries, collections, and associated paperwork.
• Coordinate with engineering on assets, labour, and timelines for hires.
• Handle off-hire requests and arrange transport or lifting requirements.
• Prepare RAMS and liaise with customers on deliveries and site rules.
• Support customers to extend purchase orders and resolve issues.

Skills

Administration

Phone handling

Touch typing

Email writing

Customer service

Commercial awareness

Tools

HubSpot

Smartsheet

Sage

Microsoft Office

Job description

Global Recruitment Services Ltd seeks a Hire Co-ordinator to oversee end-to-end hire contract fulfilment from our Stafford base. The role covers processing orders, coordinating deliveries and lifts, and maintaining customer satisfaction through proactive issue resolution.

Applicants should have strong administration experience, familiarity with CRM and hire-management systems, and a customer-focused approach.