Hire Operations Specialist: Customer Care & Logistics

Office Angels Limited; London Borough of Southwark; On-site; GBP 24,000 - 30,000; Full time

Job summary

Office Angels is recruiting a Hire Operations Coordinator to join our client in Basingstoke. You will support fast-paced hire operations, liaising with customers by phone and email to process requests and quotations.

You will manage stock, prepare orders, check returned equipment and ensure despatch readiness, while delivering accurate administration and outstanding customer service in a dynamic environment.

Qualifications

• Strong customer-service and interpersonal skills.
• Good administration skills, close attention to detail and reliable timekeeping.
• Well organised, able to manage competing priorities and follow tasks through to completion.
• Comfortable working independently, using initiative and taking ownership of day-to-day activities.

Responsibilities

• Build and maintain strong relationships with new and existing customers by telephone and email.
• Respond promptly and professionally to inbound hire enquiries and sales leads.
• Make proactive outbound calls to promote relevant products and services and help develop customer accounts.
• Prepare accurate quotations and order confirmations, and ensure invoices are produced at the end of each hire.
• Liaise with customers regarding equipment returns, hire extensions and any changes to requirements.
• Process, pick and pack hire orders accurately and prepare them for despatch.
• Manage stock within the hire fleet, helping to maintain accurate availability and equipment records.
• Check and clean returned equipment so that it is ready for its next hire.

Skills

Customer service

Administration

Organisation

Independence

Job description

Office Angels is recruiting a Hire Operations Coordinator to join our client in Basingstoke. You will support fast-paced hire operations, liaising with customers by phone and email to process requests and quotations.

You will manage stock, prepare orders, check returned equipment and ensure despatch readiness, while delivering accurate administration and outstanding customer service in a dynamic environment.