Hire Operations Coordinator

Adecco; Basingstoke; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Full product and systems training

Varied role: office & operationaldut</

Supportive team environment

Opportunities for development and upsk

Job summary

Adecco is recruiting a Hire Operations Coordinator in Basingstoke to manage customer enquiries, prepare quotes, process orders and invoices, and coordinate hire orders. The role includes stock control, equipment preparation, and ongoing records updates to support first-class customer service.

The position offers a varied mix of office-based and operational duties with full product and systems training and opportunities for progression within the growing business.

Qualifications

• Strong communication and customer service skills.
• Excellent organisational and administrative abilities.
• High levels of accuracy and attention to detail.
• Good IT skills, including Microsoft Office.

Responsibilities

• Managing customer enquiries via phone and email.
• Producing quotations, order confirmations and invoices.
• Building and maintaining strong customer relationships.
• Coordinating hire orders and ensuring timely dispatch.
• Picking, packing and preparing equipment for hire.
• Managing stock levels and equipment availability.
• Inspecting, cleaning and processing returned equipment.
• Maintaining accurate records and system updates.
• Supporting the wider team to ensure excellent customer service standards are achieved.

Skills

Communication

Customer service

Organisation

Attention to detail

Microsoft Office

Multitasking

Tools

Microsoft Office

Job description

Hire Operations Coordinator

Location: Basingstoke

Hours: Monday to Friday, 9:00am - 5:30pm

Salary: Circa £32,000 DOE

Are you a highly organised and customer-focused professional looking for a varied role where you can make a real impact?

We are seeking a proactive Hire Operations Coordinator to join a growing and successful business in Basingstoke. This is an excellent opportunity for someone who enjoys balancing customer service, administration and operational responsibilities in a fast-paced environment.

The Role

• Managing customer enquiries via phone and email
• Producing quotations, order confirmations and invoices
• Building and maintaining strong customer relationships
• Coordinating hire orders and ensuring timely dispatch
• Picking, packing and preparing equipment for hire
• Managing stock levels and equipment availability
• Inspecting, cleaning and processing returned equipment
• Maintaining accurate records and system updates
• Supporting the wider team to ensure excellent customer service standards are achieved

About You

• Strong communication and customer service skills
• Excellent organisational and administrative abilities
• High levels of accuracy and attention to detail
• Good IT skills, including Microsoft Office
• The ability to prioritise workloads and manage multiple tasks
• A positive, flexible and hands-on approach
• Previous experience within hire, rental, logistics, operations, administration, customer service or internal sales would be advantageous but is not essential

What's on Offer?

• Full product and systems training
• A varied role with a mix of office-based and operational duties
• Supportive team environment
• Opportunities for development and progression within a growing business

If you're looking for a role that offers variety, responsibility and the opportunity to develop your career, we'd love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.