Hire Operations Coordinator

Confidential; Basingstoke; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Full product and systems training

Supportive team environment

Development and progression potential

Job summary

Confidential is seeking a Hire Operations Coordinator in Basingstoke to support the day-to-day hire function. You will handle customer enquiries, prepare quotations, and manage orders from enquiry to equipment return.

The role combines customer service, administration and operations in a fast-paced environment, with training provided and opportunities for progression within the business.

Qualifications

• Strong communication and customer service skills.
• Excellent organisational and administrative abilities.
• High levels of accuracy and attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workloads and manage multiple tasks.

Responsibilities

• Handle customer enquiries via phone and email.
• Produce quotations, order confirmations and invoices.
• Coordinate hire orders and dispatch equipment in a timely manner.
• Manage stock levels and equipment availability.
• Inspect, clean and process returned equipment.
• Maintain accurate records and system updates.
• Support the wider team to ensure excellent customer service standards.

Skills

Customer service

Organisational skills

Attention to detail

Tools

Microsoft Office

Job description

Hire Operations Coordinator

Location: Basingstoke
Hours: Monday to Friday, 9:00am - 5:30pm
Salary: Circa 32,000 DOE

Are you a highly organised and customer-focused professional looking for a varied role where you can make a real impact?

We are seeking a proactive Hire Operations Coordinator to join a growing and successful business in Basingstoke. This is an excellent opportunity for someone who enjoys balancing customer service, administration and operational responsibilities in a fast-paced environment.

The Role

As a Hire Operations Coordinator, you will play a key role in ensuring the smooth day-to-day operation of the hire function, delivering exceptional service to customers from initial enquiry through to equipment return.

Key responsibilities include:

• Managing customer enquiries via phone and email
• Producing quotations, order confirmations and invoices
• Building and maintaining strong customer relationships
• Coordinating hire orders and ensuring timely dispatch
• Picking, packing and preparing equipment for hire
• Managing stock levels and equipment availability
• Inspecting, cleaning and processing returned equipment
• Maintaining accurate records and system updates
• Supporting the wider team to ensure excellent customer service standards are achieved

About You

The successful candidate will have:

• Strong communication and customer service skills
• Excellent organisational and administrative abilities
• High levels of accuracy and attention to detail
• Good IT skills, including Microsoft Office
• The ability to prioritise workloads and manage multiple tasks
• A positive, flexible and hands-on approach

Previous experience within hire, rental, logistics, operations, administration, customer service or internal sales would be advantageous but is not essential.

What’s on Offer?

• Full product and systems training
• A varied role with a mix of office-based and operational duties
• Supportive team environment
• Opportunities for development and progression within a growing business

If you’re looking for a role that offers variety, responsibility and the opportunity to develop your career, we’d love to hear from you.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.