Hire Desk Coordinator

Celsius Hire Ltd; Eastleigh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hire solutions provider in Eastleigh seeks a Hire Desk Coordinator to manage hire contracts, organise transport and logistics, handle customer and supplier inquiries, and ensure efficient communication. The ideal candidate will have strong organisational skills, attention to detail, and proficiency in Microsoft Office and hire management software. This is an exciting opportunity to thrive in a dynamic environment where multitasking is key.

Qualifications

• General working knowledge of administration within a busy office environment.
• Proficient computer skills, including Microsoft Office.
• Experience with hire management software is an advantage.

Responsibilities

• Process new hire contracts, exchanges, and customer invoices.
• Organise transport and logistics for hire projects.
• Log and coordinate equipment breakdowns.
• Allocate engineers to installations.

Skills

Organisational skills

Attention to detail

Effective communication

Team collaboration

Problem-solving

Tools

Microsoft Office

Hire management software

Accounting software

Job description

We’re looking for a switched‑on Hire Desk Coordinator to be the engine room behind our hire operations. You’ll handle everything from creating hire contracts and organising transport to managing invoices, supplier paperwork and keeping our systems up to date.

You’ll be the first point of contact for customers, suppliers as well as our own teams… making sure every query is dealt with quickly and professionally. You’ll also coordinate engineers for installs, de‑installs, and breakdowns, keeping communication clear and jobs running smoothly.

If you’re organised, accurate and thrive in a fast‑paced environment where no two days are the same, you’ll be a great addition to the Celsius Hire team.

Main Job Duties

• Process new hire contracts, hire exchanges, off‑hires, customer invoices, and add new hire fleet items to the system.
• Organise transport and logistics for hire projects.
• Update relevant data using database applications to ensure meaningful and accurate information is available across the business.
• Handle enquiries from customers, suppliers, and internal departments; via email, phone, or in person, ensuring all queries are resolved promptly and professionally.
• Process supplier invoices, raise purchase orders, and reconcile outgoing supplier payments.
• Log and coordinate equipment breakdowns ensuring communication throughout.
• Allocate engineers to installations, de‑installs, and breakdowns, including coordination and administration of all service work.
• Reasonable management requests to assist other areas of the business as and when required.

Qualifications and experience required for this role

• General working knowledge of administration within a busy office environment.
• Proficient computer skills, including Microsoft Office (Word, Excel, Outlook).
• Experience with hire management software (such as inspHire or OnRent) and accounting software (such as Xero) is an advantage but not essential.
• Strong attention to detail.
• Ability to work effectively as part of a team.
• Organised.
• Focused on delivering results and meeting deadlines.
• Demonstrated ability to work independently as a self‑starter with minimal supervision.