Hire Desk Controller - Trading

Speedy Hire Plc; Newport; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading hire services provider in the UK is seeking a Hire Desk Controller to coordinate the hire process from enquiry to delivery. This role involves building strong relationships with customers and collaborating with colleagues to ensure timely service. Ideal candidates should have strong organizational skills, confident communication abilities, and experience in hire or sales. The company promotes work-life balance and offers comprehensive benefits including training and career progression opportunities.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Training and development opportunities

Health Cash Plan

My Staff Shop discounts

Cycle-to-work scheme

Employee Assistance Programme

Qualifications

• Strong organisational skills are essential for coordinating the hire process.
• Clear communication skills are necessary for building customer relationships.
• Flexibility and a positive attitude will help adapt to a dynamic environment.

Responsibilities

• Coordinate the full hire process from enquiry to delivery.
• Build strong relationships with customers.
• Work alongside colleagues across stock, transport, and engineering.

Skills

Strong organisational skills

Confident verbal and written communication

A flexible, positive approach

Willingness to learn and develop

Full UK driving licence

Experience in hire, sales, or similar operational environments

Ability to support team in ESG Strategy

Job description

Speedy is proud to be the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant and support services - everything our customers need to get the job done.

Hire Desk Controller

Our Hire Desk Controller plays a central role in the success of our depot. As the first point of contact for many of our customers, you will be at the heart of our sales and service operation. Building strong relationships is key, as you will coordinate the full hire process from taking the initial enquiry right through to delivery and collection. You will work closely with every part of the depot to make sure our customers receive the fast, reliable and friendly service they expect from us.

Day to day, you will be desk-based, working alongside colleagues across stock, transport and engineering. By keeping in regular contact and staying organised, you will help ensure equipment is available and delivered on time, keeping delays to a minimum and customers happy.

To help you thrive in this role, here's what we're looking for:

• Strong organisational skills
• Confident verbal and written communication
• A flexible, positive approach
• A willingness to learn and develop
• Full UK driving licence
• Experience in hire, sales, or similar operational environments
• The ability to support your team in achieving our ESG Strategy - Decade to Deliver

What can you expect from us?

We will give you everything you need to succeed. We offer full on-the-job training, supported by our dedicated product and systems training teams. We are passionate about helping our people grow and offer personalised development programmes based on your career goals. Recognising and promoting internal talent is part of who we are.

Speedy also leads the industry in Work Life Balance initiatives. We are committed to supporting wellbeing and offering more balanced working patterns. Talk to us about hybrid and flexible options including varied start/finish times, shorter days, term-time hours and job shares.

Our benefits include:

• 26 days holiday (plus bank holidays)
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Training, development and career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop discounts at a wide range of retailers
• Green Commute Initiative (cycle-to-work scheme)
• PAM Employee Assistance Programme for confidential wellbeing, legal and financial support
• Clear career pathways through our Career Line of Sight framework

Speedy may close vacancies early if we receive a high volume of applications, so we encourage early submission.

Please note that some roles may require DBS, Credit or Security Clearance checks. We are an equal opportunities employer and we are committed to creating an inclusive environment where everyone can do their best work. You can find our ESG Governance policies here:
https://www.speedyservices.com/esg/governance

All applicants must have proof of the right to work in the UK before employment begins.