Hire Desk Controller

Speedy Hire Plc; Preston; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading hire provider is seeking a Hire Desk Controller based in Leyland to enhance customer service and coordinate hire activities. The role involves managing orders, working closely with colleagues, and ensuring prompt delivery of equipment. Candidates should have strong organizational skills and a background in the hire or similar industry. This is a chance to join a supportive team that values personal development and offers numerous career progression opportunities.

Benefits

26 days holiday plus bank holidays

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Training and development opportunities

Voluntary Health Cash Plan

Employee Assistance Programme (EAP)

Cycle to work scheme

Career progression clarity

Qualifications

• Strong organisational skills to manage hire process efficiently.
• Excellent communication for customer interactions.
• Adaptability to adjust to changing circumstances.

Responsibilities

• Coordinate the entire hire journey from order to delivery.
• Liaise with stock teams, drivers, and engineers.
• Ensure equipment is prepared and delivered on time.

Skills

Strong organisational skills and attention to detail

Confident communication skills, both verbal and written

Flexible and adaptable approach

Genuine commitment to learning and personal development

Full UK driving licence

Previous experience in the hire industry or similar role

Ability to support team in delivering ESG Strategy

Job description

Hire Desk Controller

Location: Leyland onsite.
Hours: 42 hours per week, Monday to Friday

Speedy are proud to be the UK's leading hire provider, offering the widest range of tools, specialist hire equipment, plant and support services - truly everything for every job.

We are looking for a friendly and customer-focused Hire Desk Controller to join our team in Leyland. Based in the depot, you will play a vital role at the heart of our operation, working on the front line of sales and customer service. Building strong relationships is key, as you will coordinate the entire hire journey, from taking the initial order through to delivery and collection, ensuring our customers receive a smooth and positive experience every time.

Your role will be primarily desk-based, working closely with colleagues across the depot. You will regularly liaise with stock teams, drivers and engineers to make sure equipment is available, prepared and delivered on time, helping to keep everything running efficiently and with minimal delays for our customers.

This is a great opportunity to join a supportive team where your contribution is valued and where you can really develop your career.

What you'll need to be successful

• Strong organisational skills and attention to detail
• Confident communication skills, both verbal and written
• A flexible and adaptable approach
• A genuine commitment to learning and personal development
• A full UK driving licence
• Previous experience in the hire industry or in a similar sales or operational role
• The ability to support your team in delivering our ESG Strategy - Decade to Deliver

What we provide

We will give you everything you need to succeed in your role. You will receive full on-the-job training, supported by our dedicated product and systems training teams. We are passionate about developing our people and offer tailored development programmes to support your personal growth and career ambitions. We take pride in recognising talent and actively encouraging internal progression.

What we offer

• 26 days holiday plus bank holidays
• Life assurance
• Pension scheme
• Canteen facilities
• 95% discount across the Speedy brand
• Training, development and clear career progression opportunities
• Voluntary Health Cash Plan
• My Staff Shop - access to discounts and offers across a wide range of retailers
• Green Commute Initiative - cycle to work scheme
• PAM Employee Assistance Programme (EAP) - free, confidential support and counselling for wellbeing, legal and financial matters
• Career Line of Sight - a clear understanding of progression routes and growth opportunities within the Speedy Group

Please note that Speedy reserves the right to close vacancies earlier than the advertised date if we receive a high volume of applications, so we recommend applying as soon as possible.

Some roles within The Speedy Group UK & Ireland may require a DBS, credit or security clearance check. Speedy is an equal opportunities employer, committed to embracing diversity and creating an inclusive environment where everyone can thrive and do their best work.

You can view our ESG Governance policies here: https://www.speedyservices.com/esg/governance

All applicants will be considered for employment without regard to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability. All roles require proof of right to work in the UK prior to starting employment.