Hire Coordinator

Wolseley UK Limited; New Boston; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading trade merchant is seeking a Hire Coordinator based in New Boston, England. This full-time role involves coordinating with customers, processing hire orders, and resolving queries, while maximizing sales. Ideal candidates will have experience in hire services, strong communication skills, and a proactive attitude. The position offers a competitive salary and comprehensive benefits including pension and annual leave. Apply to join a company that values development and well-being!

Benefits

Annual leave increasing with service

Pension scheme matched up to 9%

Potential to earn bonuses

Access to healthcare

Cycle to Work scheme

Qualifications

• Experience in hire or rental services is desirable.
• Confident, professional telephone manner required.
• Ability to convert enquiries into orders is essential.

Responsibilities

• Coordinate with customers to ensure timely deliveries.
• Process orders and enquiries via phone, email, and online.
• Resolve queries by working with engineers.
• Maximise sales through calls and relationship building.

Skills

Strong communication skills

Proven sales experience

Ability to identify opportunities

Proactive attitude

Tools

Syrinx

Job description

Hire Coordinator - Haydock – Fusion Utilities Hire

Competitive Salary + Bonus + Excellent Benefits

We are Fusion Utilities Hire, a part of the Wolseley Group – a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Benefits

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

Responsibilities

• Coordinating with our customers and internal branch network to ensure all items go out to customers on time
• Taking orders and processing enquiries via phone, email and the online portal
• Following the enquiries through to completion and converting them into orders
• Resolving queries by coordinating with engineers to fix equipment issues, while working to KPIs and producing monthly reports
• Maximising sales by carrying out proactive calls and initiatives while building strong relationships with customers and branch colleagues

This is a full‑time, permanent role working 40 hours per week Monday to Friday between 8.00am – 5.00pm.

Qualifications

• Experience in hire or rental services, with an understanding of industry processes and customer needs is desirable
• Strong communication skills and a confident, professional telephone manner
• Proven sales experience, with the ability to identify opportunities and convert enquiries into orders
• Experience using Syrinx (hire management system) is advantageous, though not essential
• A positive, proactive attitude with a willingness to take initiative and deliver results

We look forward to receiving your application!