Hire Controller - Customer-Focused Hire & Bookings

Pertemps; West of England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension scheme

Life assurance

Generous holiday entitlement

Option to buy and sell additional holy

Retail discount scheme – shops,holid a

Discounted gym membership

Cycle to Work scheme

Employee recognition/reward schemes

24/7 Employee Assistance Programme

Counselling and wellbeing support

Career development and training viaSun

Professional qualifications/training支

Job summary

Pertemps is seeking a Hire Controller in Avonmouth, near Bristol. The role focuses on customer interactions, organising equipment and ensuring smooth hire processes from start to finish.

You don’t necessarily need previous hire industry experience; the ideal candidate is confident speaking with customers, well organised and able to manage a busy workload. Benefits accompany a full-time permanent position.

Qualifications

• Excellent customer service and communication skills.
• Confident speaking with customers.
• Well organised with good attention to detail.
• Able to prioritise and manage a busy workload.
• Comfortable using computer systems.
• A positive, practical approach to problem solving.
• Previous experience in customer service, hire, logistics or a similar environment would be beneficial.

Responsibilities

• Dealing with customers by phone, email and in person.
• Taking hire enquiries and arranging equipment.
• Managing bookings and ensuring equipment is available when required.
• Organising deliveries and collections.
• Processing hire paperwork and updating systems.
• Dealing with customer queries and resolving issues.
• Liaising with drivers, engineers and other departments.
• Keeping customers updated throughout the hire process.
• Helping to ensure the branch operates efficiently.

Job description

Pertemps is seeking a Hire Controller in Avonmouth, near Bristol. The role focuses on customer interactions, organising equipment and ensuring smooth hire processes from start to finish.

You don’t necessarily need previous hire industry experience; the ideal candidate is confident speaking with customers, well organised and able to manage a busy workload. Benefits accompany a full-time permanent position.