Hire Controller — Customer-Focused Equipment Rentals

Pertemps South Wales; West of England; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Company pension scheme

Life assurance

Generous holiday entitlement

Retail discount scheme

Discounted gym membership

Cycle to Work scheme

Employee Assistance Programme

Counselling and wellbeing support

Career development and training

Job summary

Sunbelt Rentals in Avonmouth is seeking a Hire Controller to join a busy team. This full-time, permanent role focuses on acting as the primary contact for customers hiring equipment, processing orders, and coordinating transport to ensure hires run smoothly from start to finish.

You will need strong customer service, clear communication, and the ability to manage a busy workload. Training and career development are provided within the Sunbelt Rentals Academy.

Qualifications

• Excellent customer service and communication skills.
• Confident speaking with customers.
• Well organised with good attention to detail.
• Able to prioritise and manage a busy workload.

Responsibilities

• Dealing with customers by phone, email and in person
• Taking hire enquiries and arranging equipment
• Managing bookings and ensuring equipment is available when required
• Organising deliveries and collections
• Processing hire paperwork and updating systems
• Dealing with customer queries and resolving issues
• Liaising with drivers, engineers and other departments
• Keeping customers updated throughout the hire process
• Helping to ensure the branch operates efficiently

Skills

Customer service

Communication

Organised

Problem solving

Job description

Sunbelt Rentals in Avonmouth is seeking a Hire Controller to join a busy team. This full-time, permanent role focuses on acting as the primary contact for customers hiring equipment, processing orders, and coordinating transport to ensure hires run smoothly from start to finish.

You will need strong customer service, clear communication, and the ability to manage a busy workload. Training and career development are provided within the Sunbelt Rentals Academy.